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Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

84

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Facilitator Functions

81

Application Share

80

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

82

Quality of Features

81

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

79

Ease of Customization

78

Vendor Support

78

Google Meet Reviews

  • Role: Operations
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jun 2023

Intuitive layout and easy to use.

Likeliness to Recommend

8 /10

Pros

  • Performance Enhancing
  • Enables Productivity
  • Effective Service
  • Client Friendly Policies

Sarbpreet S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2023

easiest to use.

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

its really easy to use on handheld devices.

What is your favorite aspect of this product?

to get all your meeting details directly from Gmail inbox without a single click

What do you dislike most about this product?

nothing specific

What recommendations would you give to someone considering this product?

if you have people who are not into technology much but you want to interact with them on internet this is the best product.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Sanya S.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2023

Google Meet - Reliable product

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Compared to other products, Google Meet is very easy to use. Also, the audio and video quality is very good. It is easily integrated with other google products like Gmail, Calendar. It is free for personal use.

What is your favorite aspect of this product?

My favourite aspect of this product is, audio and video quality is very good. It is a collaborative platform where teams can do discussions. Also, can be integrated with other google apps.

What do you dislike most about this product?

When it comes to personal use, there is limit of time for do a meet after that it automatically ends which results as an interruption between the discussions and teams can miss something important. Also, sometimes it becomes slow in screen sharing.

What recommendations would you give to someone considering this product?

Overall, Google meet is good platform for conferencing as it is easy to use, provides security. But for personal use it has some limitations and screen sharing also freezes in between which is an interruption between the discussions.

Pros

  • Security Protects
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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