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Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Acts with Integrity

Feature Ratings

Average 82

Mobility

84

Data Analysis and Survey Function

83

Security

83

State Transformation

83

Drag and Drop Design

82

Workflow Automation

82

Version Management

81

Electronic Signatures

81

Field Configuration and Customization

81

APIs and Integration

80

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Usability and Intuitiveness

84

Ease of Data Integration

83

Ease of IT Administration

83

Ease of Customization

82

Quality of Features

82

Availability and Quality of Training

82

Breadth of Features

81

Product Strategy and Rate of Improvement

81

Vendor Support

81

Google Forms Reviews

SUDHEER M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

"optimizing customer satisfaction through forms

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

It offers free online accessibility, and storing responses securely in the cloud for efficient data management and collaboration.

What is your favorite aspect of this product?

Its versatility, simple and intuitive.

What do you dislike most about this product?

Customization options in google forms are limited, especially in complex designs.

What recommendations would you give to someone considering this product?

I highly recommend for simple and easy to navigate for respondents. And it excels in straightforward data collection.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Prudhvi Raj M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Data Collection Made Easy With Google Forms

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Reliability and Fast Responsiveness compared with others present in market

What is your favorite aspect of this product?

Easy Creation and implementation ,users with minimal knowledge also implements

What do you dislike most about this product?

You can't create any animations that may grab user attention in forms

What recommendations would you give to someone considering this product?

Most simple and minimal time for creation and easy to collect info

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Saves Time

Alden R.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Good for surveys and market research

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google Forms has a simple and intuitive UI. It is easy to create forms and circulate it with users. It can also be modified and edited in real time.

What is your favorite aspect of this product?

The ease of use and the option to customise each response is a huge advantage and could be called the USP of this product. It is also secure and does not raise red flags of potential trust issues with data confidentiality.

What do you dislike most about this product?

There are a few limitations such as the inability to add themes and change the appearance of the form to make it bespoke. It is not as dynamic as a few other competitors in the market.

What recommendations would you give to someone considering this product?

Google forms is a decent option and gets the job done. It can be used to conduct a poll, market research or for a survey. It is reliable and the data is protected.

Pros

  • Continually Improving Product
  • Reliable
  • Saves Time
  • Fair

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