What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
94 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Respectful
- Fair
- Trustworthy
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Role-Based Access
Call Analytics
Manager Annotation and Feedback
Application Integration
Artificial Intelligence Engine
Pipeline Visibility
Conversation Coaching
Mobile Support
Dashboards and Reporting
Audio Transcription
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Ease of Implementation
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Ease of Customization
Also Featured in...
Sales Analytics
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Sales Coaching
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Sales Engagement Platforms
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Gong Reviews
Luke G.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2023
Excellent features for coaching
Likeliness to Recommend
What differentiates Gong from other similar products?
Great call recording and transcript quality, easy to share calls and provide call coaching and feedback. Mobile app is a bonus for listening to calls on the go
What is your favorite aspect of this product?
I really like the pipeline notification feature, sending you previous calls for upcoming meetings to quickly review if required
What do you dislike most about this product?
Nothing comes to mind! A great solution
What recommendations would you give to someone considering this product?
Perfect for call coaching and sales development
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Leila H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2026
Where every call becomes insight
Likeliness to Recommend
What differentiates Gong from other similar products?
It’s especially useful for understanding customer needs better because it highlights key moments, objections, and next steps from calls. The insights it provides help us improve communication and make follow-ups more effective.
What is your favorite aspect of this product?
What I like most is how it automatically records and breaks down conversations, so I don’t have to take notes manually and can focus fully on the discussion. It feels like a smart tool that helps us learn from real conversations and continuously improve our sales performance.
What do you dislike most about this product?
The insights can sometimes feel overwhelming because there’s so much data and analysis in one place, which makes it a bit time-consuming to focus only on the most important points.
What recommendations would you give to someone considering this product?
If you’re a new user of Gong, begin with call recording and highlights, so you can get comfortable reviewing conversations without feeling overwhelmed.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Maggie K.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2025
Listen to your clients for real
Likeliness to Recommend
What differentiates Gong from other similar products?
My job has been more enjoyable after adopting this platform, as it saves time and reduces stress for me. It has enabled my team to focus on listening to the conversations instead of worrying about note-taking. We can easily see trends in our own performance by using the analytics feature efficiently.
What is your favorite aspect of this product?
It saves much of my time by letting me jump to specific points in conversations without having to listen to the whole call. And I must say that I feel much more confident after evaluating my conversations. We use it daily to prepare ourselves to have follow-up calls with candidates. My client relations have become stronger, all because of this platform.
What do you dislike most about this product?
The platform is rich for sure, but I was hoping for more refined options and customizations.
What recommendations would you give to someone considering this product?
Highly recommended platform. Choose Gong as your conversation master solution, it will be very helpful in various ways.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Efficient Service
