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GetResponse

GetResponse

Composite Score
8.5 /10
CX Score
8.7 /10
Category
GetResponse
8.5 /10

What is GetResponse?

GetResponse is a comprehensive marketing software platform that helps you create content, boost sales, and increase traffic to your business online. Integrated email marketing, autoresponders, and landing pages let you automate essential tasks and launch effective marketing campaigns. Advanced analytics make it easy to track conversions, leads, and ROI, and learn what your customers want. Customizable template scenarios do the heavy lifting for you — no coding necessary.

Company Details


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Awards & Recognition

GetResponse won the following awards in the Email Marketing category

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GetResponse Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GetResponse.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GetResponse?

1% Negative
3% Neutral
96% Positive

Pros

  • Unique Features
  • Inspires Innovation
  • Altruistic
  • Client Friendly Policies

Feature Ratings

Average 85

Auto-Responders

90

Campaign Management

87

Dynamic Content

86

Email Templates

86

Segmentation

85

Surveys and Polling

85

A/B Testing

85

Sales Intelligence & Conversion Rates

84

Content Authoring

84

Basic Reporting and Analytics

84

Email Delivery

84

Vendor Capability Ratings

Average 86

Breadth of Features

90

Usability and Intuitiveness

88

Quality of Features

88

Vendor Support

87

Ease of Customization

87

Business Value Created

85

Product Strategy and Rate of Improvement

85

Availability and Quality of Training

85

Ease of Implementation

85

Ease of IT Administration

82

Ease of Data Integration

80

GetResponse Reviews

Olga N.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

An efficient automation tool for email marketing

Likeliness to Recommend

8 /10

What differentiates GetResponse from other similar products?

I firmly believe that GetResponse webinars will help my social media strategy because they will enable me to integrate all of my digital touch points, enhance my customer relationships, and share all the assets I have learned over the past ten years in a weekly web conferencing session where I can complete my ideal customers and encourage loyalty.

What is your favorite aspect of this product?

Due to my ambitions to develop two websites, their announcement of a new website builder sparked my curiosity even more. The materials have been quite helpful, but accessing them can be difficult because they sign us out each time we enter the Resources library. In simple words, it's a complete email marketing tool and I adore all aspects of it like simplicity, ease of use, learning, and management.

What do you dislike most about this product?

Enabling the HTTP: referer feature so that we can identify where our leads are coming from is not as straightforward. I.e., I'd like to see which of the several sources I advertise one capture page in is generating leads. Although quite complicated, it is useful.

What recommendations would you give to someone considering this product?

You should give Get Response considerable consideration. It is a full-service business that can handle many of your email marketing needs, more crucially, it offers the best tech support in the business, with team members who are highly knowledgeable, quick to respond, amiable, and efficient through the gold for tech support.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Inspires Innovation

Sullivan D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Efficient drag and drop features

Likeliness to Recommend

8 /10

What differentiates GetResponse from other similar products?

It manages my autoresponder series, and I adore that it alerts me to email recipients who are not opening them so we can delete them. The UI of GetResponse was also user-friendly and enables us to use it with a high level of confidence. It totally puts a positive impact on our business.

What is your favorite aspect of this product?

GetResponse was an unpredictable tool for me that appeals to me through its performance and well-performing features. I like it because we can be scaled up whenever I need complex automation, webinars, and advanced funnels, in addition, the interface is user-friendly and the dashboard is useful for understanding what's happening. Additionally, it is cost-conscious and offers prompt, efficient chat service.

What do you dislike most about this product?

The only thing I don't like is that GetResponse doesn't offer email automation customization even in the basic paid plan, users must choose the plus plan in order to access this feature. It's a little disappointing that I can't add our own unique fonts.

What recommendations would you give to someone considering this product?

I chose it due to its bundle of unique features. Now my only all-in-one platform is GetResponse. I believe GetResponse is the perfect platform for you if you're searching for an all-in-one tool to develop lists, generate money online, or expand your business.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Jessica M.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Fantastic support and a well-designed interface

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

Getresponse has evolved from just another email marketing platform to offering its customers a whole sales funnel in their inbox. It provides several options for automating your email communications. The pricing is reasonable, and I can acquire all the necessary functionality without breaking the bank. Landing page creation is a breeze with the intuitive drag-and-drop interface.

What is your favorite aspect of this product?

The platform's ease of use and wide array of helpful tools (including automation, transactional emails, a landing page creator, a pop-up creator, and advanced list segmentation) have won me. I appreciate how, even at the cheapest plan, I can receive access to everything I need to launch my funnel. Using GetResponse, it's simple to design and send out email marketing campaigns to my clients.

What do you dislike most about this product?

Constructing a page optimized for conversions can be challenging when using the landing page builder. The automation features for their minimum price plan were inadequate, and even creating a simple email sequence had become a chore. Also, my dissatisfaction with the service department's reaction to my complaint is another matter. I wish the landing page creation features weren't so clumsy and picky.

What recommendations would you give to someone considering this product?

Consider GetResponse exceptionally carefully if you own a small business or are a solopreneur in which every minute spent on marketing and administration is crucial. Since I am clueless when it comes to email marketing, this is quite helpful to me. When it comes to autoresponder services, GetResponse is among the best options out there. The speed with which GetResponse's chat support staff answers questions is one of the service's most vital features.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

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