What is Gainsight Customer Success?
Gainsight CS is a customer experience management solution that combines surveys, journey orchestration, and analytics to help businesses provide a best-in-class experience to their customers. Easily access customer insights in a centralized view. Utilize all survey types for a best-in-class customer feedback program.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
92 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gainsight Customer Success?
Pros
- Performance Enhancing
- Enables Productivity
- Acts with Integrity
- Generous Negotitation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Questionnaire Design/Survey Builder
Alerts
Text Analytics
Dashboards, Analytics and Reporting
Multi-Channel Data Collection
Data Visualization
API Framework
Sentiment Analytics
Vendor Capability Ratings
Breadth of Features
Business Value Created
Usability and Intuitiveness
Ease of Customization
Ease of Data Integration
Quality of Features
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of IT Administration
Vendor Support
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Gainsight Customer Success Reviews
Saneisha G.
- Role: Vendor Management
- Industry: Communications
- Involvement: End User of Application
Submitted Feb 2023
Needs some improvement in feature set
Likeliness to Recommend
What differentiates Gainsight Customer Success from other similar products?
This was the first product
What is your favorite aspect of this product?
The dashboard
What do you dislike most about this product?
I need more data
What recommendations would you give to someone considering this product?
Try a demo first
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Saves Time
Cons
- Inhibits Innovation
- Slower Product Innovation
- Commodity Features
Shiko M.
- Role: Industry Specific Role
- Industry: Insurance
- Involvement: End User of Application
Submitted Nov 2022
Amazing Product!
Likeliness to Recommend
What differentiates Gainsight Customer Success from other similar products?
Dashboards and Reporting
What is your favorite aspect of this product?
The UI is great Integrates well with social platforms
What do you dislike most about this product?
Nothing specific to dislike.
What recommendations would you give to someone considering this product?
This software provides the best connection with your customers. It also provides analytics that guides you how to improve your business.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Efficient Service
Eric S.
- Role: Operations
- Industry: Technology
- Involvement: Initial Implementation
Submitted Sep 2022
Streamlined and intuitive product for your CS team
Likeliness to Recommend
What differentiates Gainsight Customer Success from other similar products?
Ease of use. Intuitive. Saved our CS a lot of time compared to the clicks they would go through in our prior tech setup.
What is your favorite aspect of this product?
C360 views. Helps our CS team get what they need, and fast.
What do you dislike most about this product?
Journey Orchestrator is severely lacking for a program and survey tool. Limited capabilities, limited success tracking. We have had some issues with this product.
What recommendations would you give to someone considering this product?
If you need a streamlined CS tool that is intuitive and easy to use, this is for your org. It saves our people so much time to get what they need and to do their jobs efficiently.
Pros
- Reliable
- Enables Productivity
- Saves Time
- Performance Enhancing