This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
+1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)

FPT Smart Cloud Company Limited

FPT.AI

Composite Score

8.3 /10

CX Score

8.7 /10

27 Reviews Write a Review

What is FPT.AI?

FPT.AI offers a comprehensive Conversational AI platform to build and deploy omni-channel virtual assistants in multiple languages (Indonesian, English, Vietnamese, Japanese), tailored to any business to amplify productivity and optimize operating costs. Trusted by global enterprises, FPT.AI has enabled 3200+ virtual assistants across various messaging & voice channels.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

FPT.AI won the following awards in the Conversational AI category

Filter By

10 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2026

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

2025 Data Quadrant Champion

2025

11 Top Rated Capabilities

8 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

8 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

FPT.AI Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FPT.AI.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

4
Since last award

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

3
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FPT.AI?

0% Negative

0% Neutral

100% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 87

Artificial Intelligence Engine

Other Integrations

Workflow Processing

Natural Language Processing

Learning and Adaptability

Leads Generation

Intent Extraction

Personalized Service

Retrieval augmented generation

Translation

Generative AI

Vendor Capability Ratings

Average 86

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of Customization

Business Value Created

Product Strategy and Rate of Improvement

FPT.AI Reviews

Co D.

Role: Operations
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2023

Market-Leading bot,Outstanding feature,Easy to use

Likeliness to Recommend

8 /10

What differentiates FPT.AI from other similar products?

- Well understanding of domain knowledge - Best NPL engine - Great customer support

What is your favorite aspect of this product?

- Supportive team - Enable personalized customer service - Easy to user and manage

What do you dislike most about this product?

All is good

What recommendations would you give to someone considering this product?

- Best on the market that serve all your needs - Highly recommend - Best virtual assistant to transform customer service

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

FPT.AI

What is FPT.AI?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

FPT.AI Ratings

88 Likeliness to Recommend

4 Since last award

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love FPT.AI?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Other Integrations Ability to synchronize with other chat options and ITSM tools

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Intent Extraction Ability to extract the actions that user has performed

Personalized Service In conjunction with CRM/ITSM integration or browser cookies, the assistant can be configured to deliver a more personalized service to the client.

Retrieval augmented generation Retrieve historical knowledge/accounts and use database to query data.

Translation Supports automatic translate to multiple languages.

Generative AI Ability to use Gen AI to enhance the conversation

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

FPT.AI Reviews

Co D.

Market-Leading bot,Outstanding feature,Easy to use

Likeliness to Recommend

Pros

Most Popular FPT.AI Comparisons

Yellow.ai

Kore.ai AI for Service

Customer Experience Agent Studio

Amazon Lex

Qualified PiperX

Avaamo

Schedule Your Call

4
Since last award

3
Since last award

Feature Ratings

Artificial Intelligence Engine

Other Integrations

Workflow Processing

Natural Language Processing

Learning and Adaptability

Leads Generation

Intent Extraction

Personalized Service

Retrieval augmented generation

Translation

Generative AI

Vendor Capability Ratings

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of Customization

Business Value Created

Product Strategy and Rate of Improvement