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Fortinet

FortiSOAR

Composite Score
7.6 /10
CX Score
8.0 /10
Category
FortiSOAR
7.6 /10

What is FortiSOAR?

Integrated into the Fortinet Security Fabric, FortiSOAR security orchestration, automation and response (SOAR) remedies some of the biggest challenges facing cybersecurity teams today. Allowing security operation center (SOC) teams to create a custom automated framework that pulls together all of their organization's tools unifies operations, eliminating alert fatigue and reducing context switching. This allows enterprises to not only adapt, but also optimize their security process.

Company Details


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Awards & Recognition

FortiSOAR won the following awards in the Security Orchestration, Automation, and Response category

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FortiSOAR Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FortiSOAR.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

100 Plan to Renew

78 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FortiSOAR?

0% Negative
6% Neutral
94% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Efficient Service

Feature Ratings

Average 80

Playbooks/Runbooks and Workflow Builder

83

Case Management

82

Automated Phishing Handling

82

Document & Artifact Storage

81

Orchestrate & Automate

81

Collective Analytics Layer

81

Dashboards

81

Integration Capabilities

81

Feedback Loop

80

Capable of Use Case Development

80

Integration with IR Management

79

Vendor Capability Ratings

Average 79

Breadth of Features

89

Quality of Features

86

Ease of IT Administration

85

Ease of Data Integration

81

Business Value Created

80

Usability and Intuitiveness

77

Product Strategy and Rate of Improvement

76

Availability and Quality of Training

76

Ease of Customization

76

Ease of Implementation

71

Vendor Support

70

FortiSOAR Reviews

Yeni S.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Demystifying Security Automation

Likeliness to Recommend

9 /10

What differentiates FortiSOAR from other similar products?

The interesting thing about this tool is that it automates many steps in security incident response procedures. The necessity to focus only on threats and exclude repetitive task made my security team work more effectively using FortiSOAR – threat response time is significantly less.

What is your favorite aspect of this product?

In my opinion, the best thing about FortiSOAR is navigation and work on it since they used simple and more comprehensible interface. Even for those who have no significant knowledge about cybersecurity, this instrument is going to be easy to use. In addition, those in Fortinet enjoy warm technical support, they are always willing to support you if there are any issues or questions that you may wish to ask.

What do you dislike most about this product?

In what I least prefer about FortiSOAR its installation is slightly complicated at the starting point other than that running the software is a cakewalk.

What recommendations would you give to someone considering this product?

In conclusion, I would like to see FortiSOAR adopted by any organization that seeks to get the best out of its security team and at the same time work towards enhancing the organizations cyber security posture. It is my sincere hope that this software assisted me as much as I am absolutely confident it will assist you too.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Effective Service

Arben A.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Great product, quickly imrpoving

Likeliness to Recommend

9 /10

What differentiates FortiSOAR from other similar products?

Great integration and still improving day by day.

What is your favorite aspect of this product?

The fact that the playbook designer is focused on the "no-code" philosophy; this way there is a lot less probability that there are errors encountered when the playbook is ran. The war room feature might be a game-changer in case of an IR, really nice way to concentrate everything in one spot.

What do you dislike most about this product?

The "no-code" logic, is a pro but it can also be a con. Maybe FortiSOAR is too focused on this aspect and leaving behind scripting with python for further customization. Don't get me wrong, there is a scripting section, however it should not be left behind. Something that might bring confusion to someone approaching to fortiSOAR for the first time is the data collected from the FortiSIEM: on the fortisiem an "offense" is called "incident" while when pushed on FortiSOAR it becomes an "Alert" which then can be escalated to an "Incident". In my humble opinion the naming convention should be reviewed.

What recommendations would you give to someone considering this product?

It's a great product, and it's quickly improving. So if your company is considering purchasing a SOAR this might suit your needs.

Pros

  • Caring
  • Client Friendly Policies
  • Helps Innovate
  • Reliable

Anish J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2026

Central hub to automate security operations

Likeliness to Recommend

9 /10

What differentiates FortiSOAR from other similar products?

FortiSOAR automates manual security tasks like alert triage, incident enrichment and response workflows. It has pre-built playbooks like ready to use automated workflows for security situations like phishing, malware etc. It makes work for analysts easy by keeping all evidence, action and decisions in one place.

What is your favorite aspect of this product?

FortiSOAR speeds up response, reduces repetitive work, and improves consistency of handling threats. Automated playbooks reduce repetitive tasks and analyst fatigue. Central case management helps teams track progress and evidence.

What do you dislike most about this product?

Playbook customisation is time consuming. Complex learning curve. Complex UI.

What recommendations would you give to someone considering this product?

FortiSOAR is especially useful for mid-to-large security teams or MSSPs wanting to automate SOC processes. It would be a great choice if your security operations team faces high alert volumes, repetitive investigation tasks, or needs to standardise incident response.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Effective Service

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