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FastSpring

FastSpring

8.5 /10
Category
FastSpring
8.5 /10

What is FastSpring?

FastSpring is the trusted ecommerce partner for companies that sell software around the world. Companies using FastSpring’s full-service ecommerce solution sell more, stay lean, and compete big. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with an office in Amsterdam.

Company Details


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Awards & Recognition

FastSpring won the following awards in the B2B eCommerce category

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FastSpring Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FastSpring.

89 Likeliness to Recommend

99 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FastSpring?

1% Negative
7% Neutral
92% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 83

Payment Processing

87

Content Localization

86

Shopping Cart Management

86

ERP Integration

83

Catalog Management

83

Guided Selling

82

Order Management

82

Content Management

82

Multi-Storefront

81

Integrated Search

81

Reporting and Analytics

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Vendor Support

85

Ease of IT Administration

85

Quality of Features

83

Ease of Implementation

83

Availability and Quality of Training

82

Breadth of Features

82

Usability and Intuitiveness

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Ease of Customization

77

FastSpring Reviews

Bhawna A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Amazing Product

Likeliness to Recommend

9 /10

What differentiates FastSpring from other similar products?

Through fast spring, it's become easy to do business User friendly interface

What is your favorite aspect of this product?

Easy categorisation of products

What do you dislike most about this product?

Nothing here is to dislike

What recommendations would you give to someone considering this product?

Highly recommended product for all the ecommerce organizations

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Effective Service

David C.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Reasonably priced and powerful enough

Likeliness to Recommend

9 /10

What differentiates FastSpring from other similar products?

I really love the FastSpring platform because it was so friendly and had the power to enable its users to strengthen their customer base and enhance sales. I found it unique in that it assisted me in earning big money with no effort while also delighting many of our customers.

What is your favorite aspect of this product?

Unlike other platforms there is no extra work and deployment headache, in the beginning, it provides a really friendly environment to allow us to start constructing the structure of our store according to our wants. Whenever we have come across a component or service that we are unable to grasp and use, their team will always stay active to help us. These people are really professional and answer quickly and do whatever they can to supply needed information.

What do you dislike most about this product?

My primary gripe is with their reporting process. The reporting still needs to be improved; it is not user-friendly and detailed. Unfortunately, its new Board lacks the simple option to shift from testing to operational while designing products but I hope this will be added again in the next version.

What recommendations would you give to someone considering this product?

Overall, it is a very robust and fantastic tool with a plethora of possibilities for setting up your store and integrating with other platforms. But my recommendation is that before getting its subscription you people put it in a testing environment and ensure that it is a suitable solution for your environment.

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Effective Service

Michael S.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

The best B2B eCommerce Platform

Likeliness to Recommend

8 /10

What differentiates FastSpring from other similar products?

FastSpring is without a doubt one of the greatest payment processors. I created a one-time setup and am now taking a break. FastSpring takes care of everything because their customer service is really swift and effective. In comparison to other similar tools, it produces exceptional outcomes.

What is your favorite aspect of this product?

FastSpring is a fantastic tool for us since it helps us grow our business by being responsive to customer needs and regularly updating the platform to discuss customer and legal requirements in minimal time for their customers. It's also advantageous that we can accept payments in a variety of currencies, and our clients prefer to pay in the local currency rather than USD.

What do you dislike most about this product?

When looking for a transaction "by the last four digits of a bank card," there are occasionally issues. It takes a long time to load and frequently returns an error when you try to search. Additionally, more work must be done to improve payment fraud prevention. The safety net is now in place, but it is only adequate.

What recommendations would you give to someone considering this product?

It's fantastic, however, keep in mind that if you're also looking for an appropriate affiliate setup, you'll need to use Impact Radius' partner dashboard. This adds to the clutter when all of your e-commerce and affiliates should be managed in one location. The fast springs platform is something you should try.

Pros

  • Helps Innovate
  • Effective Service
  • Caring
  • Respectful

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