What is FastSpring?
FastSpring is the trusted ecommerce partner for companies that sell software around the world. Companies using FastSpring’s full-service ecommerce solution sell more, stay lean, and compete big. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with an office in Amsterdam.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceFastSpring Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on FastSpring.
89 Likeliness to Recommend
99 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FastSpring?
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Payment Processing
Content Localization
Shopping Cart Management
ERP Integration
Catalog Management
Guided Selling
Order Management
Content Management
Multi-Storefront
Integrated Search
Reporting and Analytics
Vendor Capability Ratings
Business Value Created
Vendor Support
Ease of IT Administration
Quality of Features
Ease of Implementation
Availability and Quality of Training
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
FastSpring Reviews
Alex C.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Aug 2022
I am surprised how well it performs
Likeliness to Recommend
What differentiates FastSpring from other similar products?
In addition to the fact that employing FastSpring totally eliminates the complexity of managing various sales tax concerns across global sales, there are numerous other fascinating advantages that other platforms don't offer such as a fascinating interface and versatile customization and integration possibilities. And also offer various options for obtaining its license.
What is your favorite aspect of this product?
The new and updated UI comes first. Furthermore, based on the high reliability and user-friendliness of the FastSpring system, it has excellent features and capabilities, as well as highly educated and friendly finance professionals and support staff to make sure that we are completely content with their product and service. And the wealth of options the platform offers is what I also appreciate best.
What do you dislike most about this product?
It is not aesthetically pleasing, and I find it troublesome that we cannot handle everything under one roof. And to cut down on confusion, we'd prefer to have everything under one system. FastSpring should simply manage all of our associates, share payments, and more.
What recommendations would you give to someone considering this product?
One of the Platforms where you will be intrigued by both the product and the service is FastSpring. The product is very powerful and extremely helpful, so you'll probably adore it. On the other hand, the online support is first-rate, with easy-to-follow instructions on how to handle any necessary situation.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
maggie h.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2022
Give your customers the best experience.
Likeliness to Recommend
What differentiates FastSpring from other similar products?
They have been in the market for a very long time and have been able to prove themselves over the years. It is simple and reliable due to the FastSpring payment verification. They have an incredible support which quickly and easily solves all problems. In addition, it is quick and easy to use.
What is your favorite aspect of this product?
It is easy and secure to sell our apps with FasstSpring's payment checkout, hence our customers are happy with the smooth transaction procedures that FastSpring provides therefore, we have been able to retain them.
What do you dislike most about this product?
Its dashboard is quite outdated and could use some improvement. Other than that, it has been very efficient.
What recommendations would you give to someone considering this product?
FastSpring enables you to concentrate on you business growth while it handles the back office tasks such as taxes and subscriptions.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Peter P.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Jun 2022
Software that works for both B2B and B2C services
Likeliness to Recommend
What differentiates FastSpring from other similar products?
FastSpring supports any country and currency. Because of its quick reaction time, this tool has a massive edge over other digital monetary systems. Using FastSpring is a wise move that will pay you in the long run, both in terms of the service you get and the money you earn from the sales.
What is your favorite aspect of this product?
We've gotten around the problem of counterfeit payments, thanks to FastSpring. All our users can purchase our software through a safe and trusted method. Using the platform, we could personalize our store and get detailed sales figures. Customer care is also top-notch, responding quickly to any inquiries. They were pretty helpful in answering all of our queries about the platform's eCommerce features.
What do you dislike most about this product?
We have noticed that FastSpring is now paying more attention to big companies than small ones. Since we operate a small business, we do not get the same attention from FastSpring that does the more prominent companies. As regular FastSpring users, we were not pleased with the system's prejudice.
What recommendations would you give to someone considering this product?
With FastSpring, our company could do digital invoicing, which allowed us to streamline billing processes. Having the ability to personalize quotations was a game-changer for our company. Now, we can display the pricing details with no fuss and email marketing. Customer support is something everyone can rely on for business.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy