What is Exterro E-Discovery?
The Exterro Platform is a single, natively built, fully integrated solution that unifies all of Exterro's E-Discovery and Information Governance products. Further, it includes our integration hub, which connects to the industry's broadest range of 3rd party tools, system applications, and data sources, orchestrating processes across applications and minimizing your cost of ownership.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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81 Likeliness to Recommend
89 Plan to Renew
74 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+73 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Exterro E-Discovery?
Pros
- Friendly Negotiation
- Saves Time
- Respectful
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Annotations
Chain of Custody Preservation
Classification and Data Parsing
Review
Native Format
Optical Character Recognition
Tagging Metadata and Organization
Audio Transcription
Email Threading
Legal Hold
Data Analysis and Visualization
Vendor Capability Ratings
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
Quality of Features
Business Value Created
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Vendor Support
Ease of Implementation
Exterro E-Discovery Reviews
Kostantino A.
- Role: Information Technology
- Industry: Government
- Involvement: End User of Application
Submitted Jan 2024
I don’t see much of ftk being used like it used to
Likeliness to Recommend
What differentiates Exterro E-Discovery from other similar products?
I feel ftk is harder to get started with compared to similar applications.
What is your favorite aspect of this product?
Ftk has been around for a while, so some stability
What do you dislike most about this product?
I’m not keen on the interface.
What recommendations would you give to someone considering this product?
Check out other products first and look for video demos
Pros
- Helps Innovate
- Continually Improving Product
- Respectful
- Client Friendly Policies
Cons
- Charges for Enhancements
- Leverages Incumbent Status
- Security Frustrates
- Role: Industry Specific Role
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2024
One good solution for solving critical problems!
Likeliness to Recommend
Pros
- Reliable
- Enables Productivity
- Fair
- Acts with Integrity
Kevin C.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Dec 2023
Best Technical Customer Service!
Likeliness to Recommend
What differentiates Exterro E-Discovery from other similar products?
I have not worked with other products, however, this was the best experience.
What is your favorite aspect of this product?
Once you get the know the product and how it's used it's very efficient.
What do you dislike most about this product?
Nothing comes to mind.
What recommendations would you give to someone considering this product?
Ask them for someone close to their area that is currently using Exterro. We did and reached out to those customers to get feed back. It was well worth it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing