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Dynamics 365 Commerce Logo
Dynamics 365 Commerce Logo
Microsoft Corporation

Dynamics 365 Commerce

7.7 / 10
Category
Dynamics 365 Commerce
7.7 / 10

What is Dynamics 365 Commerce?

Create exceptional shopping experiences. Elevate your brand with Dynamics 365 Commerce. Deliver personalized, seamless shopping experiences across physical and digital channels.

Company Details


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Dynamics 365 Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Commerce.

86 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Commerce?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 81

Dashboard

85

Sales Transactions

82

Customer Loyalty Programs

82

Analytics and Reporting

82

Customer Relationship Management

81

E-Commerce Integration

81

Inventory Management

80

POS

80

Promotions Management

80

Employee Mobile

79

Supplier Management

76

Vendor Capability Ratings

Average 78

Breadth of Features

100

Ease of Customization

100

Ease of Implementation

100

Ease of IT Administration

100

Quality of Features

100

Usability and Intuitiveness

100

Business Value Created

99

Ease of Data Integration

93

Product Strategy and Rate of Improvement

93

Availability and Quality of Training

91

Vendor Support

87

Dynamics 365 Commerce Reviews

Kristen M.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Great product

Likeliness to Recommend

9 / 10

What differentiates Dynamics 365 Commerce from other similar products?

Unified Platform: Dynamics 365 Commerce is part of the broader Dynamics 365 ecosystem, which includes modules for sales, customer service, finance, and more. The integration of these modules creates a unified platform, allowing businesses to manage various aspects of their operations seamlessly. Omnichannel Capabilities: Dynamics 365 Commerce provides omnichannel capabilities, enabling businesses to engage with customers across multiple channels, including online stores, physical stores, call centers, and social media. This ensures a consistent and cohesive customer experience.

What is your favorite aspect of this product?

Connected Customer Experiences: The solution focuses on creating connected customer experiences. It allows businesses to personalize interactions based on customer preferences and behavior, providing a more tailored and engaging experience.

What do you dislike most about this product?

Consider Scalability: Assess the scalability of the platform to ensure it can grow with your business. Whether you are a small business planning to expand or a large enterprise, Dynamics 365 Commerce should be able to scale to meet your evolving needs.

What recommendations would you give to someone considering this product?

Take Advantage of Trial or Demo: Many software providers, including Microsoft, often offer trials or demos of their products. Take advantage of this to explore the features and functionalities of Dynamics 365 Commerce hands-on. This can give you a better understanding of how the platform works in a real-world scenario.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rakesh R.

  • Role: Information Technology
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Likeliness to Recommend

10 / 10

Ria S.

  • Role: C-Level
  • Industry: Energy
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Impressive solution

Likeliness to Recommend

9 / 10

What differentiates Dynamics 365 Commerce from other similar products?

Microsoft Dynamics can easily be integrated into other Microsoft products. Data can be utilized to develop real time dashboards and aid in decision making process.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Dynamics is the customization features and availability of professional templates. Also, the conversion of Raw data into visual diagrams helps demonstrate its performance in real time.

What do you dislike most about this product?

Since I've been using this tool, there has been no interactions that I was unhappy about. For persons new to this solution, the interface can be daunting, but one is quickly able to learn, navigate and use the software effectively.

What recommendations would you give to someone considering this product?

Definitely give this product a try! It's helpful and convenient, which yields favorable results.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Efficient Service
  • Inspires Innovation
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