What is Drift Conversation Cloud?
With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
97 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Drift Conversation Cloud?
Pros
- Helps Innovate
- Respectful
- Includes Product Enhancements
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Personalized Service
Voice or Text Input
Leads Generation
Scheduled Availability
Application Programming Interface
Translation
Workflow Processing
Wayfinding
Multi-channel
Knowledgebase
Integration With CRM
Vendor Capability Ratings
Breadth of Features
Quality of Features
Ease of Implementation
Ease of Customization
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Availability and Quality of Training
Ease of IT Administration
Business Value Created
Ease of Data Integration
Vendor Support
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Drift Conversation Cloud Reviews
Maria M.
- Role: Industry Specific Role
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Apr 2023
Extremely user-friendly Interface and bot creation
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
I prefer the appearance and feel of this online chat/bot solution over others. Drift is simple to set up, personalize, and connect to our Slack channels. The most beneficial aspect of Drift is that I can communicate with and support consumers in real-time, addressing their concerns, connecting them to an expert, and more.
What is your favorite aspect of this product?
Drift, a useful tool, has third-party integrations that allow me to access data in a more convenient and useful manner, allowing me to get more out of it with less time spent; it also helps us improve our number of meetings booked and qualifies web traffic on our site by allowing visitors to our site to get in direct contact with our sales team.
What do you dislike most about this product?
It might be complicated at first because Drift has many fantastic features and is well worth the time. My main issue with it is that my website's load times somewhat increased, which led me to search elsewhere for a better option.
What recommendations would you give to someone considering this product?
I believe Drift is beneficial for B2B businesses with large numbers of website visits and high average revenue per visitor. I do suggest utilizing Drift heartily. Drift included easy-to-use workflow builders, employed complex landing pages, and many more. Overall it's the best solution available in the market to improve your chatbots.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Beaux L.
- Role: Operations
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Apr 2023
Speed to lead
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
The video features and ability to route leads with your sales engagement platform.
What is your favorite aspect of this product?
The ability to take inbound leads and have them automatically sequenced in an engagement platform.
What do you dislike most about this product?
It can be a bit tricky at first to set up all your conversations.
What recommendations would you give to someone considering this product?
Would highly recommend a sales engagement platform to go along with it.
Pros
- Enables Productivity
- Efficient Service
- Effective Service
- Saves Time
Jesse M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2023
Drift is a great ABM chat tool
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
catered to the B2B software/tech company who uses ABM.
What is your favorite aspect of this product?
ABM functionality/personalization
What do you dislike most about this product?
could benefit from better integration setups
What recommendations would you give to someone considering this product?
if you are ready to use ABM and want to complement your strategy, go for Drift.
Pros
- Saves Time
- Enables Productivity
- Unique Features
- Efficient Service
Cons
- Vendor's Interest First
- Less Generous
- Less Transparent
