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What is Drift Conversation Cloud?
With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
97 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Drift Conversation Cloud?
Pros
- Helps Innovate
- Respectful
- Includes Product Enhancements
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Personalized Service
Voice or Text Input
Leads Generation
Scheduled Availability
Application Programming Interface
Translation
Workflow Processing
Wayfinding
Multi-channel
Knowledgebase
Integration With CRM
Vendor Capability Ratings
Breadth of Features
Quality of Features
Ease of Implementation
Ease of Customization
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Availability and Quality of Training
Ease of IT Administration
Business Value Created
Ease of Data Integration
Vendor Support
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Drift Conversation Cloud Reviews
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
The revolution in customer communication
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Shenge R.
- Role: Consultant
- Industry: Education
- Involvement: End User of Application
Submitted Nov 2022
Amazing Product!
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
Their Personalized Service
What is your favorite aspect of this product?
Integrates impressively with CRM Ease of customization
What do you dislike most about this product?
The adaptability and learning of the software is slow.
What recommendations would you give to someone considering this product?
Drift is a converational software that allows scalable interactions. The assistance of the cloud complements the experience.
Pros
- Enables Productivity
- Respectful
- Acts with Integrity
- Generous Negotitation
Jay W.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Nov 2022
"I recommend this great tool, I love it."
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
What sets this apart from similar programs is Drift is not only user-friendly, but it also has a wide variety of configuration options that help us make the most of our live-chat interactions.
What is your favorite aspect of this product?
Drift's biggest feature is that you can avoid behaving robotically at all times. Drift facilitates the feeling that the other person in a conversation is conversing with a real person. I can't tell you how much stress is alleviated whenever I have a conversation with a possible lead on drift because I can just be myself and have a conversation without worrying about how to appear robotic. I like that you can submit a video using Drift. In my opinion, that is a great method to stand out from the crowd by sending a personalized message to a possible client.
What do you dislike most about this product?
The only aspect of Drift that I don't like right now is the app. Several members of our team are unable to use it at the moment, and we have no idea why. It's been an issue for us for a while, so I emailed support@drift.com in the hopes that they could fix it. The times when we can't immediately hop on a conversation because we don't have our laptops on hand are the worst. As a customer, I don't appreciate being bugged by the chat bot every time I visit my own company's website, but I do see its usefulness.
What recommendations would you give to someone considering this product?
I think the program is great because it gives us instant access to prospective customers. At the same time the chatbot initiates conversation, it quickly connects you to a real person—one of us. Makes it easy to jump right to the point where the bot left off, and, if we aren't available, quickly schedules a meeting.
Pros
- Reliable
- Unique Features
- Efficient Service
- Saves Time
