What is Datto RMM?
Datto Remote Monitoring and Management (RMM) is a fully-featured, secure, cloud-based platform which enables MSPs to remotely secure, monitor, manage, and support endpoints to reduce costs and increase service delivery efficiency.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Datto RMM?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Real User Monitoring
Network Management
Remote NOC, SOC, Helpdesk Integration
Patch Management
Support for IoT Devices
Process Automation
Discovery
Remote Control
Endpoint Backup
Ransomware Recovery and Removal
Anti Malware Signature Detection
Vendor Capability Ratings
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Ease of Customization
Business Value Created
Quality of Features
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Datto RMM Reviews
Matthew D.
- Role: C-Level
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2021
Excellent features, modern, slick and intuitive
Likeliness to Recommend
What differentiates Datto RMM from other similar products?
Datto RMM is feature rich, but easy to use, which is rare. They also provide 1 to 1 implementation support. It's clear the system is constantly improved with morning changes
What is your favorite aspect of this product?
Datto RMM is modern, slick and intuitive which makes it easy to make the most out of the product.
What do you dislike most about this product?
There is not much to not like.
What recommendations would you give to someone considering this product?
Make sure you invest the time in setting it up properly from the start.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Efficient Service