What is Datto RMM?
Datto Remote Monitoring and Management (RMM) is a fully-featured, secure, cloud-based platform which enables MSPs to remotely secure, monitor, manage, and support endpoints to reduce costs and increase service delivery efficiency.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Datto RMM?
Pros
- Performance Enhancing
- Respectful
- Transparent
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Patch Management
Real User Monitoring
Process Automation
Remote NOC, SOC, Helpdesk Integration
Discovery
Anti Malware Signature Detection
Network Management
Endpoint Backup
Support for IoT Devices
Remote Control
Ransomware Recovery and Removal
Vendor Capability Ratings
Ease of IT Administration
Quality of Features
Breadth of Features
Ease of Implementation
Ease of Data Integration
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
Business Value Created
Ease of Customization
Product Strategy and Rate of Improvement
Datto RMM Reviews
Parmjit S.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Sep 2023
Not bad ; same as like all others RMM in market
Likeliness to Recommend
What differentiates Datto RMM from other similar products?
It has same as they all are built on same platforms
What is your favorite aspect of this product?
nothing much it just do what it is supposed to
What do you dislike most about this product?
not much features for management
What recommendations would you give to someone considering this product?
it is okay to use
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Cons
- Vendor's Interest First
- Less Generous
Prajual P.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2023
Datto RMM - How It Works from a User's Perspective
Likeliness to Recommend
What differentiates Datto RMM from other similar products?
Datto RMM is like a watchful guardian for your computer systems. It looks for problems before they can cause trouble for the people using the computers.
What is your favorite aspect of this product?
Datto RMM helps keep your computer systems and software fresh and secure. It automatically updates them when needed, making your systems safer from threats and more reliable in their performance.
What do you dislike most about this product?
In my experience, using Datto RMM for generating reports has been quite powerful. However, I must admit that creating and modifying these reports can be a bit challenging, especially if you don't have a strong background in dealing with data analysis tools.
What recommendations would you give to someone considering this product?
From time to time, it's a good idea to take a close look at how you're using Datto RMM. This helps you find areas where you can make things better.
Pros
- Continually Improving Product
- Trustworthy
- Unique Features
- Effective Service
vaishnavi u.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2023
Robust Remote Monitoring and Management Solution
Likeliness to Recommend
What differentiates Datto RMM from other similar products?
Datto RMM includes a number of features to help protect your customers from ransomware, such as file backups, real-time monitoring, and automated remediation.
What is your favorite aspect of this product?
My favorite aspect of Datto RMM is its solution uses industry-standard encryption and security protocols to protect your data.
What do you dislike most about this product?
The scripting feature can be difficult to use and can sometimes cause errors.
What recommendations would you give to someone considering this product?
i will recommend this to it companies
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
