What is ConvergeHub?
ConvergeHub offers a customer relationship management (CRM) and sales and marketing automation system for small and midsize businesses. With it, businesses can store contact lists, build and run targeted campaigns and manage sales activities and leads.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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92 Likeliness to Recommend
1
Since last award
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConvergeHub?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Telephony and Call Center Management
Activity and Workflow Management
Customer Service Management
Sales Management
Analytics and Reporting
Quote Contract and Proposal
Marketing Management
Lead Management
Collaboration
Account and Contact Management
Mobile
Vendor Capability Ratings
Ease of Customization
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Availability and Quality of Training
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Vendor Support
Product Strategy and Rate of Improvement
ConvergeHub Reviews
- Role: Operations
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted May 2022
Customization is great, price is fair
Likeliness to Recommend
Pros
- Fair
- Reliable
- Performance Enhancing
- Trustworthy
Cons
- Charges for Enhancements