What is Contentful?
The content platform for the digital-first era. It’s the modern way to manage content: Control all content from a single hub. Publish to any channel. Integrate hundreds of tools with our industry-leading app framework.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
1
Since last award
95 Plan to Renew
90 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Contentful?
Pros
- Efficient Service
- Helps Innovate
- Effective Service
- Saves Time
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Content Storage
Content Analytics
Content Creation
Content Curation / Library Controls
Content Optimization
Editorial Calendar
DAM (Digital asset management) Integration
Multi-Channel Distribution
Personalization/Audience Targeting
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Vendor Support
Ease of IT Administration
Availability and Quality of Training
Contentful Reviews
Omar S.
- Role: Information Technology
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2021
Extremely powerful and very flexible
Likeliness to Recommend
What differentiates Contentful from other similar products?
Very developer friendly as well as user friendly. As a headless CMS (Content Management System) it offers the flexibility we needed to structure our content exactly how we wanted to while still leaving us free to develop our front-end free of any limitations.
What is your favorite aspect of this product?
The flexibility that it provides and the support we've received from proof-of-concept and all the way through the integration process.
What do you dislike most about this product?
The pricing model is heavily tied to the number of records/entries. This was the only strike against Contentful during our procurement process but we still went with them because their offering was so strong.
What recommendations would you give to someone considering this product?
Do a proof-of-concept if you have the resources to do so.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Juan Sebastián D.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2021
Easy to integrate, great UX! Needs some innovation
Likeliness to Recommend
What differentiates Contentful from other similar products?
Reliable, easy to integrate. Great for MVP and delivers content fast. It works very well with live applications.
What is your favorite aspect of this product?
The best aspect is a unique UX.
What do you dislike most about this product?
Sometimes the pricing according to the tier use.
What recommendations would you give to someone considering this product?
Try it, you won't regret. Once you get to know it you'll love it.
Pros
- Helps Innovate
- Reliable
- Efficient Service
- Saves Time
Cons
- Slower Product Innovation
Ted C.
- Role: Sales Marketing
- Industry: Biotechnology
- Involvement: Initial Implementation
Submitted Mar 2021
Great Value For Money - True Flexibility
Likeliness to Recommend
What differentiates Contentful from other similar products?
It's microservice based architecture allows for extremely powerful customization, flexibility, and omni channel experiences.
What is your favorite aspect of this product?
The omni channel capabilities it supports
What do you dislike most about this product?
The flexibility can cause issues if they are not considered during implementation. Learning curve for content editors familiar with traditional CMS's face a steep learning curve.
What recommendations would you give to someone considering this product?
Make sure you invest in relevant skills / knowledge, or find a quality partner to support your implementation & goals.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity