What is Five9 Intelligent Cloud Contact Center?
Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
2
Since last award
91 Plan to Renew
3
Since last award
79 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Five9 Intelligent Cloud Contact Center?
Pros
- Respectful
- Generous Negotitation
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Knowledge Management
Contact Center Analytics
Ticket Management
Call Recording
Screen Prompts
Contact Center Compliance Management
Multi Channel Queue Management
Skills Based Routing
Call Scripting and Call Flow Management
Workforce Management
Multi Channel Intake Integration
Vendor Capability Ratings
Breadth of Features
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Customization
Ease of IT Administration
Vendor Support
Ease of Implementation
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Five9 Intelligent Cloud Contact Center Reviews
Nancy B.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Mar 2020
Fantastic software
Likeliness to Recommend
What differentiates Five9 Intelligent Cloud Contact Center from other similar products?
A huge difference made for us
What is your favorite aspect of this product?
The accuracy in which it performs
What do you dislike most about this product?
Nothing really at all that I can think of
What recommendations would you give to someone considering this product?
You must try this product
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Mar 2020
Slightly expensive but an excellent concept
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Client's Interest First
- Role: Information Technology
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Mar 2020
Great contact center platform; strong telephony
Likeliness to Recommend
Pros
- Friendly Negotiation
- Trustworthy
- Saves Time
- Generous Negotitation
Cons
- Commodity Features
- Vendor Friendly Policies
