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ConnectWise

ConnectWise Control

8.7 /10
Category
ConnectWise Control
8.7 /10

What is ConnectWise Control?

ConnectWise Control offers Remote Desktop Support to deliver direct and fast service to customers. It allows you to manage desktops, mobile devices, and more on demand with ConnectWise Control Support anywhere and anytime from any device.

Company Details


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Awards & Recognition

ConnectWise Control won the following awards in the Remote Support category

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ConnectWise Control Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Control.

92 Likeliness to Recommend

1
Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Control?

0% Negative
5% Neutral
95% Positive

Pros

  • Helps Innovate
  • Efficient Service
  • Effective Service
  • Saves Time

Feature Ratings

Average 91

Remote Control

97

Remote Support

94

Attended and Unattended Remote Access

91

Role-Based Access Controls

88

Real User Monitoring

86

Augmented Reality Remote Assistance

85

Web & Desktop Conferencing

85

Discovery

84

Intelligence Reports

84

Audit Management

83

Vendor Capability Ratings

Average 87

Quality of Features

91

Business Value Created

91

Vendor Support

90

Ease of Data Integration

89

Ease of IT Administration

89

Breadth of Features

89

Usability and Intuitiveness

88

Ease of Implementation

86

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Ease of Customization

82

ConnectWise Control Reviews

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Mar 2024

Powerful Remote Access and Support Tool

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Mar 2024

Fantastic product.

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

jade b.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Best on the market.

Likeliness to Recommend

10 /10

What differentiates ConnectWise Control from other similar products?

Wide range of features.

What is your favorite aspect of this product?

It has a lot of features.

What do you dislike most about this product?

Hard learning curve.

What recommendations would you give to someone considering this product?

Invest time into it.

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Effective Service

Most Popular ConnectWise Control Comparisons

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