What is ConnectWise Automate?
Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
93 Plan to Renew
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+74 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise Automate?
Pros
- Enables Productivity
- Respectful
- Reliable
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote NOC, SOC, Helpdesk Integration
Remote Control
Real User Monitoring
Process Automation
Discovery
Network Management
Patch Management
Mobile Device Management
Support for IoT Devices
Endpoint Backup
Anti Malware Signature Detection
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Ease of Implementation
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
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ConnectWise Automate Reviews
Adam F.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2021
An Automation King with Thorough Patch Management!
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
When I was with the company who used Automate, we switched from Kaseya. The major issue with Kaseya was underdelivering on features they wanted to tout as benefits. Their antivirus integration was by far the most consistent disappoint. We got fed up and went with Automate. We were already using Manage, and had been using it for years back when it was just called ConnectWise. The integration between their own products was great. Automate delivered on so many of their features very well. It was like a breath of fresh air.
What is your favorite aspect of this product?
The patch management was quite in depth. it took some time to get everything set up, but it was very easy to use and understand. Most importantly, it was reliable and patched when we wanted to and how we wanted to.
What do you dislike most about this product?
Sometimes it was more complex to figure out how to accomplish some of the automation tasks. Some modules didn't feel as fleshed out when they were being added new or if they were more recent additions. However, ConnectWise supported their product well and support could always give us answers and would work with us on any questions we had.
What recommendations would you give to someone considering this product?
I would say to most definitely ask for a demo if you're interested. And also keep in mind that it will take work to migrate over any automation from other platforms. At the time, we had to manually set up most of the things we had in Kaseya. However, it was well worth it and we didn't regret moving to Automate for all of our client management.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Victor M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2021
Actually, if there is, being such a complete appli
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
Which in my opinion is the most complete equipment automation and monitoring tool, not only for the values it throws at us but for all the equipment it covers, that is, we can use it to monitor workstations, servers, network devices such as switches. , routers and firewall and additionally any device that connects to our network wirelessly
What is your favorite aspect of this product?
my favorite aspect is undoubtedly its friendly interface, which makes this powerful tool very easy to use, in addition to how complete it is
What do you dislike most about this product?
What I dislike the most about this product is that it sometimes hangs and can be very annoying, since the solution we get to solve this failure is to close the program from the task manager and then run it again.
What recommendations would you give to someone considering this product?
I would tell them to implement it without thinking, since the application is very stable and very useful for automating processes at the IT level and for a better and more efficient monitoring of network equipment.
Pros
- Unique Features
- Saves Time
- Fair
- Altruistic
Alex J.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2021
If your able to afford it, i highly recommend it!
Likeliness to Recommend
What differentiates ConnectWise Automate from other similar products?
You can go in depth to reports/individual workstations and have the connection to your helpdesk.
What is your favorite aspect of this product?
The Remote management
What do you dislike most about this product?
Nothing at all
What recommendations would you give to someone considering this product?
Take the time to get training to get the full experience.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
