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Cisco Systems

Cisco Webex

Composite Score
8.1 /10
CX Score
8.4 /10
Category
Cisco Webex
8.1 /10

What is Cisco Webex?

Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.

Company Details


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Awards & Recognition

Cisco Webex won the following awards in the Unified Communications as a Service category

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Cisco Webex Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Webex.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

94 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Webex?

2% Negative
8% Neutral
90% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Friendly Negotiation
  • Performance Enhancing

Feature Ratings

Average 81

Centralized Management Portal

84

Communications

83

Presence IM

82

Web & Desktop Conferencing

82

Analytics Reporting

80

Mobility

80

Continuous UCC

79

Third-Party Integration

78

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

81

Product Strategy and Rate of Improvement

81

Ease of Data Integration

81

Quality of Features

81

Usability and Intuitiveness

80

Ease of IT Administration

80

Breadth of Features

79

Availability and Quality of Training

79

Vendor Support

78

Ease of Customization

78

Cisco Webex Reviews

Eileen W.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

Provide effective communication

Likeliness to Recommend

9 /10

What differentiates Cisco Webex from other similar products?

Cisco Webex Calling ensures the expansion of internal collaboration in our organization and improves communication with our company's customers. It provides cloud calling capabilities, high-quality mobility, Cisco WebEx Board integration, and screen-sharing collaboration tools. In addition, this platform has features such as HD calling, smart routing with online management, and iOS integrations.

What is your favorite aspect of this product?

It's easy to set up and provides shared lines and personalized voicemails. It offers directory-based or email-based dialing, multiple calls can also be made at the same time, which works very efficiently. It supports easily connecting with multiple colleagues in an acceptable period of time. It allows you to easily switch from an audio call to a video call through its software. It allows you to make uninterrupted calls, allowing communication to go smoothly.

What do you dislike most about this product?

So far it has worked very well, you must have a large bandwidth for calls to flow efficiently and its price is considerably high.

What recommendations would you give to someone considering this product?

Among the most significant features offered by this platform is that all audio conference calls are made very easy. It provides the best built-in calling features and brings you the call quality without any hindrance. I recommend it.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Tiana C.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

MEETINGS ANYWHERE.

Likeliness to Recommend

7 /10

What differentiates Cisco Webex from other similar products?

Cisco Webex Calling differs from others for its HD video and audio quality, thanks to this tool I can work efficiently from a distance because remote work works without problems, it is a communication tool that offers great functions such as video calls, this platform arrived to change the way we communicate with colleagues, colleagues and clients around the world. It meets my expectations and provides me with everything I need for any need.

What is your favorite aspect of this product?

My favorite aspect of Cisco webex Calling is that it always makes a difference, because it is a software that has advanced online communication options, through a simple platform with total reliability, safe and comprehensive, for me every day in I work when I normally need to communicate with clients and colleagues who are in a different geographic location than mine.

What do you dislike most about this product?

Cisco Webex Calling has been a great help for me, to collaborate online and develop activities from my work projects to personal ones such as when I need to communicate with friends and family, it really is a software that works in its entirety, based on my experience using I can say that this tool is one of the best communication platforms, it is always heading in the right direction.

What recommendations would you give to someone considering this product?

I recommend Cisco Webex Calling, its functionalities are fantastic, it is a tool designed to provide collaboration and provide quality services such as developing videoconferences in real time without complications, if you need wonderful software this is the one. Look no further.

Pros

  • Client Friendly Policies
  • Fair
  • Helps Innovate
  • Continually Improving Product

Lincoln M.

  • Role: Information Technology
  • Industry: Recreation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

Easy and Advanced Communication Procedures.

Likeliness to Recommend

9 /10

What differentiates Cisco Webex from other similar products?

Cisco Webex creates a distinctive discussion platform, which companies utilize to discuss their interests. Also, there is easy calling feature, which is fully supported globally. The content sharing and file transfer is easy to manage using the program.

What is your favorite aspect of this product?

Cisco Webex is a customizable software, which means, there is flexibility. Furthermore, Cisco Webex has both call and video features, which helps sharing ideas and innovative solutions. The most important thing with Cisco Webex is customer support systems.

What do you dislike most about this product?

Cisco Webex is a great call enabled program, which is connected with the organization demands. Again, Cisco Webex increases the level of discussions company holds, and this is an essential capability. In terms of service delivery, Cisco Webex is the rights choice.

What recommendations would you give to someone considering this product?

Cisco Webex creates the level of simplified communication, unlike other methods. The engagement that the developer issues with different stakeholders and the clients is enough. Hence, there is the need to include the program in your communication line.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Caring

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