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Cisco Systems

Cisco Webex

Composite Score
8.1 /10
CX Score
8.4 /10
Category
Cisco Webex
8.1 /10

What is Cisco Webex?

Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.

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Awards & Recognition

Cisco Webex won the following awards in the Unified Communications as a Service category

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Cisco Webex Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Webex.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

94 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Webex?

2% Negative
8% Neutral
90% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Friendly Negotiation
  • Performance Enhancing

Feature Ratings

Average 81

Centralized Management Portal

84

Communications

83

Presence IM

82

Web & Desktop Conferencing

82

Analytics Reporting

80

Mobility

80

Continuous UCC

79

Third-Party Integration

78

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

81

Product Strategy and Rate of Improvement

81

Ease of Data Integration

81

Quality of Features

81

Usability and Intuitiveness

80

Ease of IT Administration

80

Breadth of Features

79

Availability and Quality of Training

79

Vendor Support

78

Ease of Customization

78

Cisco Webex Reviews

Cristina C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Cisco Webex Calling

Likeliness to Recommend

9 /10

What differentiates Cisco Webex from other similar products?

I have been able to use it and I realized that an excellent tool to make calls from remote users, without the need to use VPN, because you can make international calls, this has resulted in creating a much more agile workforce and allows to continue the work from anywhere remotely.

What is your favorite aspect of this product?

It is a tool that works in the cloud, this means that we can use it from anywhere and at any time, it is fully operational on desktop systems and on Android phones, it is an extremely easy and simple tool to use and you It allows you to make calls and connect from an international number without an additional cost, it is a tool that has excellent security and that integrates very easily with other applications, in Cisco Webex Calling you can obtain privacy security and excellent protection.

What do you dislike most about this product?

There is nothing that I dislike because it is a simple, reliable and very safe to use tool that allows you to make international calls, and it is a tool that we can use from a mobile phone or from a desktop. It integrates with little egg and meetings and it is extremely easy to add people.

What recommendations would you give to someone considering this product?

I recommend it because it is excellent nowadays since due to global problems people cannot communicate physically, we can use it from anywhere in the world and even if we are traveling, Cisco Webex creates excellent online meetings.

Pros

  • Performance Enhancing
  • Unique Features
  • Efficient Service
  • Inspires Innovation

Oliver T.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

CISCO WEBEX CALLING THE BEST MEETING SOLUTION.

Likeliness to Recommend

8 /10

What differentiates Cisco Webex from other similar products?

Cisco Webex Calling differs because it is a tool because it is flexible and intuitive, it adapts to our needs and offers more than what we normally need. I like its end-to-end security, visually pleasing interface, speed and simplicity. It is also very fast and the meetings are of quality with HD audio and video.

What is your favorite aspect of this product?

My favorite aspect of Cisco Webex Calling is that it helps me daily communicate with my colleagues, teammates, suppliers and customers, it is software that makes it easy to collaborate and work productively from anywhere and on any device with the simplicity of They only press a button sharing the audio and video screen, it is a tool that promotes teamwork, guarantees success in my projects and makes it possible to communicate with colleagues who are in another place without having to move, it helps me to scale to a higher level in my business and improves the relationship with my colleagues.

What do you dislike most about this product?

Cisco Webex Calling is a tool for immediate solutions to start our online meetings, it is a software that offers a quality service to its clients, offers benefits and advantages, it is fast, safe and effective from start to finish, I use this collaboration tool daily and so far it works for me totally without presenting failures or interruptions, I have no dislike.

What recommendations would you give to someone considering this product?

I recommend Cisco Webex Calling to all work teams to collaborate in a simple and secure way, it is a software that provides quality from start to finish, if what you need is to share screen and work productively, through wireless connection, excellent audio and video quality HD, I highly recommend Cisco Webex Calling provides excellent services and comprehensive features that make your experience unique and satisfying, bring success to your business, and drive the growth and development of your relationships. It is easily configured and does not require heavy downloads is just what is needed.

Pros

  • Fair
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Amy C.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Calls available for all companies

Likeliness to Recommend

9 /10

What differentiates Cisco Webex from other similar products?

Make your calls with the least distraction and interruptions possible since Cisco allows you to eliminate all noise and improve speech, it also allows you to recognize simple hand gestures to express feelings without the need to say a word, it also has automatic transcriptions excellent designs and meetings and HD videos.

What is your favorite aspect of this product?

Cisco webex is a tool for business calls, you can use it on Android, Windows desktop, iOS, Mac, web browser, make your calls reliably with excellent flexible plans, Cisco allows you to use links that help you start using all the excellent services of this tool regardless of whether you are a member, an administrator or a user. This tool is simply rich in features for your calls which makes your experiences incredible, it offers an excellent user experience integrated with Webex devices, it also includes Cisco ip phones, desk phone.

What do you dislike most about this product?

There is really nothing that I can dislike about Cisco Webex, it is excellent to have a unique experience in meetings since it is a tool that is designed for teams of any size, it has interactive functions that help to have a better collaboration with your employees and potential customers.

What recommendations would you give to someone considering this product?

I recommend Cisco as it is an excellent tool that helps you have greater productivity with the functions it offers, it has a very modern meeting experience that is extremely attractive, intelligent and inclusive.

Pros

  • Enables Productivity
  • Efficient Service
  • Inspires Innovation
  • Caring

Most Popular Cisco Webex Comparisons

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