What is Cisco Webex?
Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceCisco Webex Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Cisco Webex.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
94 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Cisco Webex?
Pros
- Enables Productivity
- Helps Innovate
- Friendly Negotiation
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Centralized Management Portal
Communications
Presence IM
Web & Desktop Conferencing
Analytics Reporting
Mobility
Continuous UCC
Third-Party Integration
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Breadth of Features
Availability and Quality of Training
Vendor Support
Ease of Customization
Cisco Webex Reviews
Sunil L.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2022
Amazing product for corporate calling
Likeliness to Recommend
What differentiates Cisco Webex from other similar products?
Cisco Webex Calling is an amazing product for corporate calling, this has very great feature to call any mobile in the globe via IP and with corporate security embedded.
What is your favorite aspect of this product?
Calling anyone in the globe is very good feature with corporate security policies.
What do you dislike most about this product?
I do not find any dislike except slow network glitches, some time call voice is drop while facing slow internet connectivity which is obvious and accepted as well according to me.
What recommendations would you give to someone considering this product?
Calling feature with corporate security and having great support from back end team is the making this product unique.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Guzman R.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2022
SERVICE WITH ADVANCED SECURITY.
Likeliness to Recommend
What differentiates Cisco Webex from other similar products?
Cisco Webex Calling differs from other products because it has a wireless connection, speed and security, I like that it is easy to use and does not require heavy downloads, it is a very complete service that offers flexible features that adapt to what we need to develop a job successful.
What is your favorite aspect of this product?
Cisco Webex Calling helps me to have less general expenses in addition to saving my time, which allows me to easily manage their services, I like the built-in security being for me a fundamental element, it is a system that generates confidence in me and in addition to that total success in my projects, I really like the benefits it offers me, its speed and that it is an easy application to configure.
What do you dislike most about this product?
Cisco Webex Calling is a service in the cloud that offers me excellent benefits and services on its platform, it is very helpful and best of all, it works perfectly without failures or interruptions, the service it offers is of quality and I have no dislikes.
What recommendations would you give to someone considering this product?
I recommend Cisco Webex Calling, it is a tool to collaborate online from anywhere and any device, with excellent features and advanced functions, which guarantee its users total success, it is a software that offers more than what we need. Offering instant connection through messages, calls and videoconferences with security, simplicity and speed that helps advance in all processes.
Pros
- Fair
- Helps Innovate
- Continually Improving Product
- Reliable
Josh B.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Feb 2022
Useful, simplistic, but not perfect
Likeliness to Recommend
What differentiates Cisco Webex from other similar products?
It does have a high level of simplicity about it and being able to integrate with third-parties and carry out essential communications through this software is extremely useful to daily operations.
What is your favorite aspect of this product?
It’s ease of use is perhaps my favourite aspect of this product - it isn’t too cumbersome or overbearing and it provides a brilliant platform to carry out training with.
What do you dislike most about this product?
It isn’t 100% solid in terms of no glitches - and it is particularly vulnerable to completely shutting off a call if there are bandwidth issues. It also has some serious catching up to do with it’s peers in video conferencing and calling in my opinion.
What recommendations would you give to someone considering this product?
Certainly consider this product for things such as training or to implement in day-to-day technical operations, but if you are more familiar with other calling software, maybe consider keeping that unless it is becoming an issue to an organisation or unless you want to implement this in a different section of the business.
Pros
- Caring
- Saves Time
- Fair
- Client's Interest First
Cons
- Slower Product Innovation
