What is Cisco Webex?
Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
94 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Cisco Webex?
Pros
- Enables Productivity
- Helps Innovate
- Friendly Negotiation
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Centralized Management Portal
Communications
Presence IM
Web & Desktop Conferencing
Analytics Reporting
Mobility
Continuous UCC
Third-Party Integration
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Breadth of Features
Availability and Quality of Training
Vendor Support
Ease of Customization
Cisco Webex Reviews
Mohiuddin R.
- Role: Information Technology
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2022
Best for App Calling and Integration.
Likeliness to Recommend
What differentiates Cisco Webex from other similar products?
Amazing features like the greatest end-to-end encrypted calling with complete security are available with Webex calling. The platform is accessible from a variety of devices running various operating systems. The call's outstanding audio quality truly appeals to me. On order for later users to profit from recordings, we may also keep the recordings in the cloud.
What is your favorite aspect of this product?
The crystal-clear audio with a cutting-edge noise reduction ability to remove all background noises is the most useful feature of Webex Calling that I have so far discovered. The voicemail function, which enables you to leave a voice message for your coworkers without bothering them, is another useful tool. The fact that Webex Calling is web-based and doesn't require any additional system setup is another benefit of the service. I adore being able to rapidly go from an audio conversation to a video meeting. I love that I can switch between devices even when on a call.
What do you dislike most about this product?
Webex costs a much since not everyone can use it. An effective internet connection is necessary for a video meeting. Therefore, it has to be improved for rural locations with poor Internet access.
What recommendations would you give to someone considering this product?
Try out free version first.
Pros
- Effective Service
- Inspires Innovation
- Fair
- Client's Interest First
- Role: Consultant
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jul 2022
The best Calling solution in the cloud.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Xin S.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2022
High-quality communication tool.
Likeliness to Recommend
What differentiates Cisco Webex from other similar products?
It is a tool that has shown that I can be satisfied with the work that it allows me to carry out correctly by calls or videoconference, since it has a maximum of features that meet all the necessary benefits that allow us to have a more fluid and correct communication to have a safe way benefits.
What is your favorite aspect of this product?
Webex Calling is a communication tool that allows us to have a cloud-based experience that can be well used for companies of various sizes and is also very accessible on any device, it has a reliable and secure platform that allows us to have the confidence to make calls to have one of the best communications of the highest quality, you can make changes satisfactorily and instantly, such as from calls to videoconference easily, in global webex Calling it is an extraordinary and intuitive phone tool that we can use in a simple or practical way and allows us to secure each client correctly.
What do you dislike most about this product?
So far it works without any problem and what makes webex Calling have a great reach potentially in calls or videoconferences that you want to make, which would be something on a large scale and in very little time. But if I had any problem, it was with the connection, it tends to delay calls or audios.
What recommendations would you give to someone considering this product?
It is very easy to use and its user interface is very good. It allows us to keep each of the mobile numbers secure to improve the security and professionalism of the company. It is a software that we can use as a great tool to migrate your workspace to the cloud. It has the facility to record calls in this way to use them later and to be able to share the information with others. Webex Calling has a great integration specifically with Microsoft teams to be able to make calls directly from there.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Unique Features
