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Cisco Jabber Logo
Cisco Jabber Logo
Cisco Systems

Cisco Jabber

8.7 /10
Category
Cisco Jabber
8.7 /10

What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details


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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

86 Likeliness to Recommend

93 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

5% Negative
1% Neutral
94% Positive

Pros

  • Trustworthy
  • Client Friendly Policies
  • Effective Service
  • Respectful

Feature Ratings

Average 84

Instant Messaging

89

Audio Conferencing VoIP

88

Video Conferencing

87

Audio Controls

87

Virtual Whiteboard

86

File Transfer

85

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Screen Share

81

Application Share

80

Keyboard Mouse Control

79

Vendor Capability Ratings

Average 82

Business Value Created

87

Ease of Implementation

85

Ease of IT Administration

84

Breadth of Features

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Quality of Features

81

Product Strategy and Rate of Improvement

81

Vendor Support

80

Availability and Quality of Training

78

Ease of Customization

78

Cisco Jabber Reviews

Sid J.

  • Role: Public Sector
  • Industry: Government
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Like Skype for Business...with an extra feature!

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

I have used Skype for Business as the instant messaging tool in most of my jobs, but Cisco Jabber has a unique notification feature that alerts you as soon as a contact returns to "Available" status in green.

What is your favorite aspect of this product?

Cisco Jabber replaced landline very well. Even though I had a landline phone sitting on my desk (same number using VOIP), I used Cisco's Jabber for dialing as it was easier to look up / click on contacts as soon as they showed up in green as "Available" status. I also received calls through the application as it was connected to my hands-free headset.

What do you dislike most about this product?

Nothing to dislike about Cisco Jabber's instant messaging application. However, while writing a proctored online exam set up as a Cisco Webex meeting, I found a lag in the typing of words and scrolling since the Word Document where I essentially "took control" of the examiner's screen displaying the Word document with exam questions.

What recommendations would you give to someone considering this product?

If your team is used to Skype for Business, then you will not find much missing in the Cisco Jabber experience. Rather, you'll find an extra feature when it comes to notifying you about contact's availability status returning to "Available" in green.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Sarah K.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

My Experience Using Cisco Jabber

Likeliness to Recommend

10 /10

What differentiates Cisco Jabber from other similar products?

What makes Cisco Jabber different from competitors is it's simplicity yet is a great software for wen conferencing and business instant messaging. What's more it is cost effective

What is your favorite aspect of this product?

I like that Cisco Jabber is multi-purpose - handles both web conferencing and serves as a business messaging software. It's an affordable solution for communication and meeting online. Using Cisco Jabber is straightforward

What do you dislike most about this product?

Cisco Jabber has been great since deployment.

What recommendations would you give to someone considering this product?

I recommend Cisco Jabber. It's affordable and meets our video conferencing needs. In addition, the software makes collaboration easy. It's a great tool since it's affordable.

Pros

  • Continually Improving Product
  • Trustworthy
  • Respectful
  • Fair

Kendall D.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

A good and reliable video conferencing software

Likeliness to Recommend

8 /10

What differentiates Cisco Jabber from other similar products?

We can easily set up call forwarding for this program with just a few clicks. The navigation and customization features of this app are great. We can personalize many settings, and the navigation is very intuitive. This program also provides an excellent solution that enables us to make calls using a computer or phone.

What is your favorite aspect of this product?

This program is integrated with Microsoft Office, allowing us to check the availability status of other users and contact them. This program also allows us to chat with individuals or groups immediately. This program is also compatible with internal and external communications.

What do you dislike most about this product?

This program has a network problem, or we can't communicate with the server" error, especially on the computer. Its numeric keypad and GUI need some improvements.

What recommendations would you give to someone considering this product?

I think everybody should give it a try.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
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