What is Chatfuel?
The leading no-code chatbot platform for Facebook, Instagram, and Messenger
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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80 Likeliness to Recommend
4
Since last award
79 Plan to Renew
10
Since last award
79 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chatfuel?
Pros
- Inspires Innovation
- Over Delivered
- Includes Product Enhancements
- Security Protects
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Integration With CRM
Personalized Service
Multi-channel
Workflow Processing
Wayfinding
Voice or Text Input
Knowledgebase
Learning and Adaptability
Natural Language Processing
Leads Generation
Scheduled Availability
Vendor Capability Ratings
Usability and Intuitiveness
Breadth of Features
Quality of Features
Ease of IT Administration
Ease of Implementation
Product Strategy and Rate of Improvement
Business Value Created
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Vendor Support
Chatfuel Reviews
Rakesh P.
- Role: Sales Marketing
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Apr 2023
he Ideal Chatbot Software
Likeliness to Recommend
What differentiates Chatfuel from other similar products?
Another impressive feature is the ability to handle unrecognized responses and customize replies to users. The statistic features are also noteworthy.
What is your favorite aspect of this product?
By using Chatfuel, I have been able to effectively communicate with my customers and engage with them online. This has resulted in significant financial benefits, as well as increased productivity and improved business performance.
What do you dislike most about this product?
With Chatfuel, we've been able to prioritize other tasks since it allows for multiple communication channels with our audience, providing support without overburdening our resources.
What recommendations would you give to someone considering this product?
Chatfuel's user-friendly interface allows for easy processing and streamlined communication with clients, helping me to quickly respond to their inquiries and requests for services.
Pros
- Caring
- Client's Interest First
- Generous Negotitation
- Over Delivered
Cons
- Commodity Features
Raghu V.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Apr 2023
experience optimal chatbot automation
Likeliness to Recommend
What differentiates Chatfuel from other similar products?
One of the best aspects of Chatfuel is the ease of use in creating chatbots using the blocks or flows approach. I particularly enjoy the simplicity and manageability of the flows method, which requires no coding skills. It's also effective in delivering results.
What is your favorite aspect of this product?
integrating Chatfuel with Facebook has greatly increased interaction with our webpage users, resulting in more bookings and engagement. Previously, we had experienced issues with website visitors leaving without finding the information they needed, but Chatfuel has allowed for direct communication with our receptionists, leading to immediate assistance for our clients.
What do you dislike most about this product?
While Chatfuel already offers valuable features, there is room for further integration of functions such as database validation and chatbot expansion via social media.
What recommendations would you give to someone considering this product?
Furthermore, Chatfuel has provided valuable insights into the questions our clients have, helping us to better understand their needs and tailor our services accordingly.
Pros
- Continually Improving Product
- Helps Innovate
- Performance Enhancing
- Enables Productivity
Cons
- Less Transparent
- Vendor's Interest First
Margaret Z.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2023
Ease of customer service
Likeliness to Recommend
What differentiates Chatfuel from other similar products?
It is a system that, as a customer service solver, is efficient, it has bot programming characteristics that can provide solutions in less time to customers and attend to their requests without problems, and differences are usually easier to program than others.
What is your favorite aspect of this product?
What I like is that it is a system that does not require being an expert in programming areas, it is a system that has been developed so that users can easily program bots to meet customer requests in a practical and which is also quite accessible
What do you dislike most about this product?
It has worked for me and the deployment has been fast
What recommendations would you give to someone considering this product?
A good alternative for customer service in less time
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
