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Call Center Studio

7.4 /10

20 Reviews Write a Review

What is Call Center Studio?

CallCenterStudio is an advanced cloud-based call center SaaS with premium enterprise features, at an affordable price. Call Center Studio offers you a powerful multi-channel, scalable AI-powered software. It's designed to enrich the experience for both agents and customers.

Company Details

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Awards & Recognition

Call Center Studio won the following awards in the Contact Center as a Service - Midmarket category

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2023 Emotional Footprint Champion

Latest Award, 2023

Contract Negotiation
Conflict Resolution

Latest Award, 2023

2023 Data Quadrant Gold Medalist

2023

4 Top Rated Capabilities

3 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

4 Top Rated Features

2022

Call Center Studio Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Call Center Studio.

88 Likeliness to Recommend

95 Plan to Renew

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Call Center Studio?

5% Negative

0% Neutral

95% Positive

Pros

Reliable
Inspires Innovation
Generous Negotitation
Includes Product Enhancements

Feature Ratings

Average 80

Call Scripting and Call Flow Management

Skills Based Routing

Multi Channel Queue Management

Call Recording

Contact Center Compliance Management

Screen Prompts

Contact Center Analytics

Ticket Management

Knowledge Management

Multi Channel Intake Integration

Workforce Management

Vendor Capability Ratings

Average 82

Vendor Support

Availability and Quality of Training

Ease of IT Administration

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Business Value Created

Ease of Customization

Usability and Intuitiveness

Quality of Features

Call Center Studio Reviews

Rıdvan Reşit Ü.

Role: C-Level
Industry: Electronics
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2022

easy usability

Likeliness to Recommend

7 /10

What differentiates Call Center Studio from other similar products?

easy usability

What is your favorite aspect of this product?

easy usability

What do you dislike most about this product?

easy usability

What recommendations would you give to someone considering this product?

easy usability

Pros

Helps Innovate
Inspires Innovation
Generous Negotitation
Over Delivered

Cons

Leverages Incumbent Status
Slower Product Innovation
Vendor's Interest First

EMRE B.

Role: Information Technology
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2022

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Call Center Studio from other similar products?

Dont know, sorry

What is your favorite aspect of this product?

Dont know, sorry

What do you dislike most about this product?

Dont know, sorry

What recommendations would you give to someone considering this product?

Dont know, sorry

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cagatay S.

Role: Information Technology
Industry: Insurance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2022

Flexible structure that can adapt to all processes

Likeliness to Recommend

9 /10

What differentiates Call Center Studio from other similar products?

Easy-to-use interface. Powerful reporting options.

What is your favorite aspect of this product?

Easy to use thanks to its customizable and flexible infrastructure on a customer basis.

What do you dislike most about this product?

Sometimes, when there is a problem, the troubleshooting steps can be difficult.

What recommendations would you give to someone considering this product?

Make sure your processes are clear. This will make the implementation much easier.

Pros

Helps Innovate
Efficient Service
Respectful
Client's Interest First

Latest Research

Call Center Studio

What is Call Center Studio?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Call Center Studio Ratings

88 Likeliness to Recommend

95 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Call Center Studio?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Scripting and Call Flow Management The solution provides service agents with recommended scripts or call sequence activities across the lifecycle of a service interaction.

Skills Based Routing The solution provides the ability to automatically route tickets or cases to the appropriate agent based on stored skills assessments.

Multi Channel Queue Management The solution provides a structured queue system for sequencing service requests from multiple channels.

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Contact Center Compliance Management The solution provides an audit trail of all contact centre activities for compliance purposes.

Screen Prompts The solution provides proactive recommendations or screen-pops with contextual customer information.

Contact Center Analytics The solution provides strong reporting and analytics capabilities on key contact centre metrics (i.e. call handle times, average time to resolution etc.).

Ticket Management The solution provides a structured framework for ticket creation, routing, disposition and closure.

Knowledge Management The solution provides end-to-end knowledge management capabilities (dedicated agent-facing knowledge bases or wikis).

Multi Channel Intake Integration The solution provides the ability to ingest service inquiries from multiple channels (e-mail, telephony, instant messaging, social media, web channels).

Workforce Management Provides time & attendance capabilities to track staff time and performance/KPIs and coordinates scheduling in accordance with regulations & business needs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Call Center Studio Reviews

Rıdvan Reşit Ü.

easy usability

Likeliness to Recommend

Pros

Cons

EMRE B.

Fantastic product

Likeliness to Recommend

Pros

Cagatay S.

Flexible structure that can adapt to all processes

Likeliness to Recommend

Pros

Title

Feature Ratings

Call Scripting and Call Flow Management

Skills Based Routing

Multi Channel Queue Management

Call Recording

Contact Center Compliance Management

Screen Prompts

Contact Center Analytics

Ticket Management

Knowledge Management

Multi Channel Intake Integration

Workforce Management

Vendor Capability Ratings

Vendor Support

Availability and Quality of Training

Ease of IT Administration

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Business Value Created

Ease of Customization

Usability and Intuitiveness

Quality of Features