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Broadleaf Commerce LLC

Broadleaf Commerce

Composite Score

7.7 /10

CX Score

7.9 /10

22 Reviews Write a Review

What is Broadleaf Commerce?

Broadleaf Commerce believes in furthering commerce innovation and empowering teams to solve complex B2B and B2C challenges across catalog (PIM), content (CMS), Unified, Multi-site and Marketplace solutions. Broadleaf provides an eCommerce platform built on cloud-native microservice architecture and supported by a team of expert engineers and consultants.

Company Details

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Broadleaf Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

90 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Broadleaf Commerce?

14% Negative

9% Neutral

77% Positive

Pros

Caring
Respectful
Efficient Service
Acts with Integrity

Feature Ratings

Average 80

Customer Order Portal

Catalog Management

Payment Processing

Microsite Management

Reporting and Analytics

Content Localization

Content Management

Order Management

Integrated Search

Retargeting Capabilities

Predictive Recommendations

Vendor Capability Ratings

Average 79

Vendor Support

Business Value Created

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Ease of Customization

Quality of Features

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Also Featured in...

B2B eCommerce

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Broadleaf Commerce Reviews

Jason S.

Role: Information Technology
Industry: Government
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Simple and secure but hasn’t updated properly.

Likeliness to Recommend

6 /10

What differentiates Broadleaf Commerce from other similar products?

We needed something with tougher security and a more modern program.

What is your favorite aspect of this product?

We have not had a data breach since implementing.

What do you dislike most about this product?

It has not updated enough which leaves us concerned for another breach.

What recommendations would you give to someone considering this product?

Ask for a white sheet or roadmap to see how the company will grow and advance your investment

Pros

Performance Enhancing
Enables Productivity
Efficient Service
Client Friendly Policies

Michael D.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

Love this product, very efficient.

Likeliness to Recommend

7 /10

What differentiates Broadleaf Commerce from other similar products?

Easy to navigate, customer support is has always been a breeze.

What is your favorite aspect of this product?

How efficient it is.

What do you dislike most about this product?

Nothing really!

What recommendations would you give to someone considering this product?

Definitely a useful tool!

Pros

Trustworthy
Fair
Continually Improving Product
Enables Productivity

Latest Research

Broadleaf Commerce

What is Broadleaf Commerce?

Company Details

Need Assistance?

Broadleaf Commerce Ratings

84 Likeliness to Recommend

90 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Broadleaf Commerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Customer Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Content Localization The solution provides support for multiple languages and currencies.

Content Management Includes collaboration, check-in/check-out, and version control.

Order Management Includes order entry, order processing, order tracking, and parts management.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

B2B eCommerce

Broadleaf Commerce Reviews

Jason S.

Simple and secure but hasn’t updated properly.

Likeliness to Recommend

Pros

Michael D.

Love this product, very efficient.

Likeliness to Recommend

Pros

Most Popular Broadleaf Commerce Comparisons

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Feature Ratings

Customer Order Portal

Catalog Management

Payment Processing

Microsite Management

Reporting and Analytics

Content Localization

Content Management

Order Management

Integrated Search

Retargeting Capabilities

Predictive Recommendations

Vendor Capability Ratings

Vendor Support

Business Value Created

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Ease of Customization

Quality of Features

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness