What is Box?
Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceBox Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Box.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Box?
Pros
- Reliable
- Acts with Integrity
- Trustworthy
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Team Collaboration
Enterprise Grade Security Controls
Access Control and Rights Management
Drag and Drop User Interface
Electronic Signatures
3rd-Party Integrations
Real-Time Synchronization
Data Loss Prevention
Large File Optimization
Mobility Support
Audit Trail
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Breadth of Features
Ease of Data Integration
Ease of Customization
Usability and Intuitiveness
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Box Reviews
Justina E.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Mar 2024
Despite the limitations, I love Box
Likeliness to Recommend
What differentiates Box from other similar products?
I am impressed with how securely Box saves my files. However, this isn't even the most impressive part for me. The most impressive part of Box for me, is its electronic signature functionality. I can send unlimited documents for signature collection on Box and having e-signature and file storage capability in the same sphere, is greatly helpful for streamlining my workflow. I can conveniently save files securely and at the same time append my signature on them, without the need to switch apps.
What is your favorite aspect of this product?
Box integrates with over 1500 applications and while I do not make use of that number of applications in my workplace, Box integrates with every single, major third party application I use at my workplace. This makes it super easy to move content between multiple apps seamlessly without always needing to switch apps or import data.
What do you dislike most about this product?
Audit trail on box is weak. The is as a result of Box versioning platform setting a limit on the number of times, you can access previous version of a single file As a result, I run the risk of loosing critical data as a result of accidentally overwriting or deleting a file.
What recommendations would you give to someone considering this product?
Teams or organizations looking to utilize Box, have to work around the file versioning limitation obstacle ,on the platform.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Security Protects
Khushboo Garg G.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Mar 2024
Secure, collaborative and quick!
Likeliness to Recommend
What differentiates Box from other similar products?
This software provides ease of work with regular support wherein we can stay connected with people inside and outside the organisation. Secure interface, offers strict data privacy, intelligent threat detections asking with seamless collaborations right from customer to partners and vendors. Work flows faster and regular manual work gets automated and quick by putting AI to work effectively!
What is your favorite aspect of this product?
E-signature, amazing security, collaborations and one strip solution for all services.
What do you dislike most about this product?
There are times when this software shows glitches and doesn't update the original file when some changes are made on cloud!
What recommendations would you give to someone considering this product?
A must subscribe software but one should first try its free version and then buy.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Sarah F.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2026
Streamlined file sharing for modern teams
Likeliness to Recommend
What differentiates Box from other similar products?
Strong focus on enterprise-grade security, compliance, and governance. Granular access controls, data loss prevention, retention policies, and seamless integration with major business applications. Emphasis on secure external collaboration and suitability for regulated industries makes it particularly appealing, with both flexibility and strict data protection.
What is your favorite aspect of this product?
I appreciate how the platform allows collaboration on documents in real time, shares files both internally and externally, and maintains version control effortlessly. At the same time, it gives me granular control over permissions, retention policies, and compliance requirements, making it suitable for regulated industries.
What do you dislike most about this product?
I haven’t found any shortcomings while using this platform. Box effectively provides a well-structured environment without any discernible drawbacks.
What recommendations would you give to someone considering this product?
Box can enhance track engagement while maintaining the platform’s strong security and compliance standards.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
