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What is Birdeye?
The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
100 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Birdeye?
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Personalized Service
Workflow Processing
Leads Generation
Multi-channel
Scheduled Availability
Knowledgebase
Application Programming Interface
Learning and Adaptability
Voice or Text Input
Wayfinding
Integration With CRM
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Ease of Data Integration
Vendor Support
Availability and Quality of Training
Quality of Features
Ease of Customization
Ease of IT Administration
Breadth of Features
Product Strategy and Rate of Improvement
Also Featured in...
Birdeye Reviews
Mbiru N.
- Role: Sales Marketing
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Aug 2026
My balanced review and experience using Birdeye.
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Birdeye is a very nice tool for managing online reputation. It's honestly super to the point and easy to use. It has powerful and reliable tool that makes reputation management easier, strengthens customer communication and online visibility.
What is your favorite aspect of this product?
Birdeye truly excels at bringing all customer interactions together in one easy-to-manage platform. I really love how easy and simple it is to collect, track and respond to reviews across multiple channels.
What do you dislike most about this product?
Birdeye can be a bit pricey, especially for smaller teams or businesses on a tighter budget.
What recommendations would you give to someone considering this product?
Birdeye is very easy to use and adopt. Our team was quickly onboarded and could take action both in setting up the reporting and gaining visibility but also to start responding and managing.
Pros
- Enables Productivity
- Efficient Service
- Client Friendly Policies
- Altruistic
Katherine M.
- Role: Human Resources
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Apr 2026
Time saving review program
Likeliness to Recommend
What differentiates Birdeye from other similar products?
It keeps adding new things and making the platform more user friendly and more of a time saver
What is your favorite aspect of this product?
The AI generated response to reviews save time and make sense to read, they don't sound AI generated
What do you dislike most about this product?
Nothing so far. I have been using for 2 years and have not experienced any issues
What recommendations would you give to someone considering this product?
Definitely recommend! It is such a great program and really saves time in your day
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Kate M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2026
Boost engagement effortlessly
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Birdeye reduces manual workload by handling repetitive customer queries automatically and ensuring faster response time. It has helped us in converting website visitors into leads without requiring my constant monitoring.
What is your favorite aspect of this product?
The chatbot handles repetitive questions efficiently, allowing me to focus on more important business tasks. Capturing leads directly through chat has significantly improved my conversion rates without extra effort. I find the interface clean and easy to navigate, making daily use comfortable and efficient.
What do you dislike most about this product?
I find the reporting features of Birdeye a bit clunky, as they do not provide deep customization for highly specific business needs.
What recommendations would you give to someone considering this product?
I will suggest you be patient during the initial setup phase, as the results improve significantly once everything is properly configured.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
