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What is Birdeye?
The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
100 Plan to Renew
91 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Birdeye?
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Leads Generation
Scheduled Availability
Multi-channel
Learning and Adaptability
Personalized Service
Wayfinding
Workflow Processing
Integration With CRM
Natural Language Processing
Application Programming Interface
Knowledgebase
Vendor Capability Ratings
Business Value Created
Quality of Features
Vendor Support
Usability and Intuitiveness
Ease of Implementation
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Ease of Customization
Also Featured in...
Birdeye Reviews
Mayne R.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Feb 2023
Instant Communications Channel
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Birdeye Messaging. Is focused in delivering instant form of direct engagement
What is your favorite aspect of this product?
Birdeye Messaging has accurate chat bots that delivers competent responses
What do you dislike most about this product?
Birdeye Messaging is competent in making instant communications solid.
What recommendations would you give to someone considering this product?
Birdeye Messaging delivers articulate messaging procedures
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Maggie L.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Nov 2022
"Birdeye is easy to use, I totally recommend it"
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Though it's more expensive than competing software, this product stands out thanks to its intuitive interface and high quality customer support.
What is your favorite aspect of this product?
Like Birdeye a lot. With its user-friendliness and extensive management tools, it's a great choice for taking charge of a number of different social media profiles. It also provides automated reply and fill-in choices. This feature speeds up the process by responding to customers' feedback, questions, and comments.
What do you dislike most about this product?
The only thing that bothers me about this software is that it might be a bit pricey, but it's worth it because the program itself is outstanding.
What recommendations would you give to someone considering this product?
I would advise using Birdeye. With its user-friendliness and extensive management tools, it's a great choice for taking charge of a number of different social media profiles. It also provides automated reply and fill-in choices. This feature speeds up the process by responding to customers' feedback, questions, and comments.
Pros
- Reliable
- Unique Features
- Efficient Service
- Effective Service
Milan Q.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Nov 2022
"I love Birdeye, use it you won't regret it."
Likeliness to Recommend
What differentiates Birdeye from other similar products?
When compared to other programs, Birdeye stands out for its superior efficiency and user-friendly interface; yet, I find its rather high price to be a drawback.
What is your favorite aspect of this product?
Birdeye's platform is user-friendly and straightforward because it centralizes all of our branches into a unified database for managing information updates, member comments and questions, and review-based exposure and ranking boosts. To save time during my already jam-packed day, I don't have to log in separately to each of the company's branches because everything can be done on a single platform. Birdeye also added a way for our members to communicate with one another and with us by providing our locations with a number of text messages that arrive over the platform to our staff as messages, much like an email.
What do you dislike most about this product?
So far, we haven't run into any issues with the system or its employees that we don't like. We look forward to a prosperous and long relationship together.
What recommendations would you give to someone considering this product?
I highly recommend this program because everything I've experienced with it so far—from configuration to integration to technical support—has been first-rate. I'm thrilled by the system's efficiency.
Pros
- Unique Features
- Efficient Service
- Effective Service
- Inspires Innovation
