Cortex I.T. Labs Pty Ltd

BackupAssist 365

Composite Score

8.0 /10

CX Score

8.4 /10

47 Reviews Write a Review

What is BackupAssist 365?

Backup software that saves your servers from ruin. Never suffer from data loss ever again. Use BackupAssist to perform onsite and offsite backups to safeguard your servers.

Company Details

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Awards & Recognition

BackupAssist 365 won the following awards in the Email Backup category

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2026 Data Quadrant Champion

Latest Award, 2026

3 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Product Impact

2025

4 Top Rated Capabilities

4 Top Rated Features

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2 Top Rated Capabilities

4 Top Rated Features

2024

Service Experience
Contract Negotiation
Conflict Resolution

2023

5 Top Rated Capabilities

3 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Contract Negotiation

2022

7 Top Rated Capabilities

3 Top Rated Features

2022

BackupAssist 365 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BackupAssist 365.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BackupAssist 365?

0% Negative

8% Neutral

92% Positive

Pros

Helps Innovate
Reliable
Trustworthy
Efficient Service

Feature Ratings

Average 80

User self service

Encryption

Compliance

Permissions Awareness

Legal Hold

Mailbox Backup Restore

Media Support

Security

Backup Archiving

AI Tech Support

Support for Backup Types

Vendor Capability Ratings

Average 80

Product Strategy and Rate of Improvement

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Quality of Features

Ease of Customization

Vendor Support

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

BackupAssist 365 Reviews

Govil Kumar G.

Role: Finance
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Fantastic product!

Likeliness to Recommend

7 /10

What differentiates BackupAssist 365 from other similar products?

Great product, lives up to its expectations.

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

Nothing yet

What recommendations would you give to someone considering this product?

Try the product you will love it

Pros

Performance Enhancing
Efficient Service
Security Protects
Helps Innovate

Nathi S.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Great for disaster recovery.

Likeliness to Recommend

8 /10

What differentiates BackupAssist 365 from other similar products?

Our office server crashed last year and we restored everything with backupassist’s bare-metal backup feature.

What is your favorite aspect of this product?

It was the first real test and it passed with flying colors.

What do you dislike most about this product?

I wish restore logs were more detailed, but the result matters most.

What recommendations would you give to someone considering this product?

If you care about full recovery, this software has your back.

Pros

Reliable
Inspires Innovation
Saves Time
Transparent

Amir H.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

saved my butt during a ransomware scare

Likeliness to Recommend

8 /10

What differentiates BackupAssist 365 from other similar products?

we got hit with some malware, and thank god I had backupassist running nightly backups.

What is your favorite aspect of this product?

restored our system and files cleanly. we didn’t pay a rupee to those scammers.

What do you dislike most about this product?

i now use the built-in encryption too. feels safer.

What recommendations would you give to someone considering this product?

if you're worried about ransomware, don’t skip backups — this tool literally saved us.

Pros

Transparent
Helps Innovate
Continually Improving Product
Reliable

Cons

Less Effective Service

BackupAssist 365

What is BackupAssist 365?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2022 Emotional Footprint Champion

BackupAssist 365 Ratings

87 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love BackupAssist 365?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

User self service User do not need to raise a service desk ticket anymore

Encryption Encryption of sensitive and personal files on a user’s workstation.

Compliance Compliance with privacy legislation, including General Data Protection Regulation (GDPR), and the ability to enact requests for purging of personal information.

Permissions Awareness The backup software having awareness of mailbox permissions, rules, and delegates, and the ability to backup and restore associated permissions.

Legal Hold The ability to have a emmutable copy of record as a result of court order

Mailbox Backup Restore The backup and restore of individual mailboxes without having to restore an entire email server to extract a single mailbox.

Media Support Support for backup to various backup media formats, including disk, Cloud, optical drives, and tape etc.

Security The software provides appropriate data and access security for the message store, individual mailboxes and messages.

Backup Archiving Ability to conduct archive backups for long-term storage.

AI Tech Support Technical professionals can access a generative Ai chatbot when querying the knowledge base

Support for Backup Types Support for Full, Incremental (change since last incremental backup) & Differential (change since last full backup) backup types.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

BackupAssist 365 Reviews

Govil Kumar G.

Fantastic product!

Likeliness to Recommend

Pros

Nathi S.

Great for disaster recovery.

Likeliness to Recommend

Pros

Amir H.

saved my butt during a ransomware scare

Likeliness to Recommend

Pros

Cons

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Feature Ratings

User self service

Encryption

Compliance

Permissions Awareness

Legal Hold

Mailbox Backup Restore

Media Support

Security

Backup Archiving

AI Tech Support

Support for Backup Types

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Quality of Features

Ease of Customization

Vendor Support

Ease of IT Administration

Business Value Created

Usability and Intuitiveness