What is AskNicely?
AskNicely connects real-time customer feedback with all your teams, systems and processes, based on the Net Promoter Score (NPS®) framework. AskNicely measures every customer experience, coaches and motivates your frontline teams, and makes every location perform like your best.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
95 Plan to Renew
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love AskNicely?
Pros
- Caring
- Efficient Service
- Respectful
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Questionnaire Design/Survey Builder
Alerts
Data Visualization
Dashboards, Analytics and Reporting
Sentiment Analytics
Text Analytics
Multi-Channel Data Collection
API Framework
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Vendor Support
Ease of Customization
Quality of Features
Product Strategy and Rate of Improvement
Business Value Created
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Breadth of Features
AskNicely Reviews
Brett J.
- Role: Operations
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Feb 2022
easy to use and great reporter
Likeliness to Recommend
What differentiates AskNicely from other similar products?
Ease of use
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
Nothing I can think of at this time.
What recommendations would you give to someone considering this product?
Nothing I can think of at this time.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jim L.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Feb 2022
Visual NPS Solution at an Affordable Price
Likeliness to Recommend
What differentiates AskNicely from other similar products?
AskNicely is an elegant solution to a multi layered issue in many organizations. Having the courage to ask how your customers and partners feel about your business is always a risky step if you are unsure of the answer. AN help you identify specific targeted areas that are either doing well or need improvement. AN can get very granular when it comes to identifying issues on a granular level, down to territory in many cases. It helps you to spot trends quickly and address them in a structured and monitored fashion to ensure positive outcomes.
What is your favorite aspect of this product?
The granularity level at which you can see the data in your dashboard.
What do you dislike most about this product?
Better downloadable reports.
What recommendations would you give to someone considering this product?
Make sure to compare the day to day deliverables of all the vendors. AN has an impressive display capabilities that make it easy to build a business case for the C Suite.
Pros
- Reliable
- Efficient Service
- Effective Service
- Caring
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2022
Super easy to use and very reasonably priced.
Likeliness to Recommend
Pros
- Enables Productivity
- Efficient Service
- Effective Service
- Saves Time