What is AskNicely?
AskNicely connects real-time customer feedback with all your teams, systems and processes, based on the Net Promoter Score (NPS®) framework. AskNicely measures every customer experience, coaches and motivates your frontline teams, and makes every location perform like your best.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
95 Plan to Renew
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love AskNicely?
Pros
- Caring
- Efficient Service
- Respectful
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Questionnaire Design/Survey Builder
Alerts
Data Visualization
Dashboards, Analytics and Reporting
Sentiment Analytics
Text Analytics
Multi-Channel Data Collection
API Framework
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Vendor Support
Ease of Customization
Quality of Features
Product Strategy and Rate of Improvement
Business Value Created
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Breadth of Features
AskNicely Reviews
Delphine D.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2022
We love AskNicely!
Likeliness to Recommend
What differentiates AskNicely from other similar products?
At the time I liked the interface and their messaging.
What is your favorite aspect of this product?
The interface is particularly friendly.
What do you dislike most about this product?
The price is steep for a small organisation.
What recommendations would you give to someone considering this product?
I would recommend to give it a go!
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Unique Features
Eric W.
- Role: C-Level
- Industry: Recreation
- Involvement: IT Leader or Manager
Submitted Feb 2022
Excellent product with a great team!
Likeliness to Recommend
What differentiates AskNicely from other similar products?
Clean integration with other products and workflows
What is your favorite aspect of this product?
Ease of access to raw survey data which removed any limitations in their built-in reporting
What do you dislike most about this product?
The pricing on some of their related products (such as internal measurements) was quite steep
What recommendations would you give to someone considering this product?
While the initial implementation is quite easy, be prepared to invest time to make sure you setup your workflows and reporting. You will get out of Asknicely exactly how much you put in!
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Reegan N.
- Role: Operations
- Industry: Entertainment
- Involvement: Business Leader or Manager
Submitted Feb 2022
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing