Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Appian BPM Suite Logo Award Winner Product Badge
Appian BPM Suite Logo Award Winner Product Badge
Appian

Appian BPM Suite

8.8 /10
Category
Appian BPM Suite
8.8 /10

What is Appian BPM Suite?

All businesses have one thing in common. They're all different. Different plans. Different processes. Different cultures. Be better at being different with Appian. Use market-leading BPM Software to design, execute, manage, and optimize your processes so you can be better at what makes you truly stand out.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Appian BPM Suite won the following awards in the Business Process Management category

Filter By

Appian BPM Suite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Appian BPM Suite.

86 Likeliness to Recommend

1
Since last award

100 Plan to Renew

90 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Appian BPM Suite?

0% Negative
4% Neutral
96% Positive

Pros

  • Friendly Negotiation
  • Reliable
  • Performance Enhancing
  • Respectful

Feature Ratings

Average 86

BPM Workflow and Approvals

91

Collaboration

88

Deployment

88

Process Modelling and Design

87

Business Rules Management

86

Process Simulation and Execution

85

Process Monitoring and Optimization

85

Form and Report Building

85

Knowledge and Document Management

85

Process Management

84

Mobile

83

Vendor Capability Ratings

Average 84

Ease of Implementation

89

Quality of Features

87

Ease of IT Administration

87

Ease of Data Integration

86

Ease of Customization

86

Usability and Intuitiveness

83

Business Value Created

82

Breadth of Features

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Vendor Support

79

Appian BPM Suite Reviews

Francisco P.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Enhancing the Approval Process

Likeliness to Recommend

8 /10

What differentiates Appian BPM Suite from other similar products?

The platform's reporting tools let me look at how our strategic initiatives are doing. This level of detail helps me make informed decisions that drive growth and maximize the impact of our strategic efforts.

What is your favorite aspect of this product?

I've been impressed by Appian BPM Suite's ability to streamline our strategic initiative approval processes. The platform's intuitive workflow designer and automated routing capabilities have allowed us to establish a standardized, efficient approval workflow. This has improved our decision-making speed and organizational agility, enabling us to respond to changing market conditions.

What do you dislike most about this product?

There are a few areas that could be enhanced. For instance, the platform could connect with our existing enterprise systems, providing a more holistic view of our strategic initiatives and their impact on business performance.

What recommendations would you give to someone considering this product?

Appian's low-code platform lets us adapt our workflows and processes quickly, ensuring our strategic initiatives align with our organization's needs. We could also configure more advanced business rules and approval criteria to better align our strategic decision-making with our organization's needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Philip H.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Appian BPM: Enhancing Administrative Efficiency

Likeliness to Recommend

9 /10

What differentiates Appian BPM Suite from other similar products?

Appian lets me design a simple expense report approval process that works for our company. I can set up the system to automatically send expense reports to the right people based on things like cost, department, or employee seniority. The Appian interface is easy to use, so I can manage the approval process, track the status of expense reports, and share information with others. Automating the expense report approval workflow ensures reimbursements, reduces errors, and enhances financial accountability.

What is your favorite aspect of this product?

I have also used Appian's BPM capabilities to streamline other administrative tasks, such as leave requests, procurement approvals, and document management. Appian lets me easily change or grow these workflows as our organization needs to change. This keeps our administrative processes efficient and adaptable. The platform's real-time dashboards and reporting show how well administrative tasks are going.

What do you dislike most about this product?

To improve it, they should make the process modeling tools better and add more ways to connect it to other systems. This would help businesses design and automate processes more easily, making them more productive.

What recommendations would you give to someone considering this product?

As our organization grows, Appian lets me easily adapt and expand approval workflows to meet new requirements without compromising efficiency or effectiveness. This lets me see what requires improving, make sure I'm using my resources well, and deal with any problems. Appian can link with our other systems, like HR, finance, and document management, so everything is easier to manage.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Brandon R H.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

For Automated Ticket Routing and Resolution

Likeliness to Recommend

9 /10

What differentiates Appian BPM Suite from other similar products?

Appian's robust BPM capabilities provide the perfect foundation for automating customer support workflows. By seamlessly integrating Appian with existing customer support platforms, businesses can unlock a new level of efficiency and responsiveness. By tracking key metrics such as resolution times, customer satisfaction, and ticket volumes, businesses can identify areas for improvement, optimize resource allocation, and continuously enhance the overall customer experience.

What is your favorite aspect of this product?

Appian's powerful rules engine can be configured to automatically analyze ticket attributes, such as customer priority, issue severity, and historical data, to ensure that the most critical issues are addressed first. Additionally, Appian's robust reporting and analytics capabilities provide valuable insights into the performance of the customer support process.

What do you dislike most about this product?

This intelligent prioritization not only enhances customer satisfaction but also optimizes the utilization of support resources. By directing the most pressing tickets to the appropriate teams or individuals, Appian's automation ensures that no customer is left waiting, and that support agents can focus their efforts where they are needed most.

What recommendations would you give to someone considering this product?

The integration of Appian with customer support systems enables seamless ticket routing and escalation. When a new ticket is created, Appian can automatically assign it to the right support team or individual based on predefined rules, streamlining the resolution process and minimizing the risk of delays or miscommunications.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Appian BPM Suite Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019