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Alchemer LLC

Alchemer

7.8 /10

33 Reviews Write a Review

What is Alchemer?

Alchemer is a online survey software tool for designing online surveys, collecting data and performing analysis. Our tool supports a variety of online data collection methods including online surveys, online quizzes, questionnaires, web forms, and landing pages.

Company Details

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Alchemer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Alchemer.

90 Likeliness to Recommend

1
Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Alchemer?

5% Negative

11% Neutral

84% Positive

Pros

Respectful
Performance Enhancing
Acts with Integrity
Enables Productivity

Feature Ratings

Average 80

Questionnaire Design/Survey Builder

Customizable Branding

Collaboration

APIs and Integration

Branching and Logic

Multi-Media Support

Templates & Question Library

Role and User Management

Mobile Support

Multi-Channel Distribution

3rd-Party Integrations

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Also Featured in...

Voice of the Customer

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Alchemer Reviews

Christina B.

Role: Consultant
Industry: Healthcare
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jun 2021

Useful & adaptable, but needs better support

Likeliness to Recommend

8 /10

What differentiates Alchemer from other similar products?

I'm not sure how it is different from a platform like Qualtrics

What is your favorite aspect of this product?

It is adaptable and offers many different features

What do you dislike most about this product?

It has a steep learning curve and customer service isn't easily accessible

What recommendations would you give to someone considering this product?

Consider first if you have internal IT support who can help you, if needed

Pros

Unique Features
Respectful
Helps Innovate
Reliable

Cons

Less Effective Service
Wastes Time
Security Frustrates

Brian K.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Cost effective - best "DIY" survey tool

Likeliness to Recommend

9 /10

What differentiates Alchemer from other similar products?

Cost effective and powerful enough for most modest to fairly complex survey needs.

What is your favorite aspect of this product?

Easy to use - reasonably priced versus alternatives (e.g. Survey Monkey, Qualtrics) - very good for B2B audiences too

What do you dislike most about this product?

Complex questions (nesting, customizing) could be more intuitive, have more user-ready templates. Also, more templates (plug and play questions) would be helpful (especially new ideas they can recommend on the forefront of what's current in online market rsch/survey techniques)

What recommendations would you give to someone considering this product?

Definitely try this first (especially if you are moderately to very experienced in writing and delivering surveys) before contracting external resources to do your surveys - it's pretty simple (and you don't have to be a tech/IT or market research "wiz")

Pros

Reliable
Performance Enhancing
Enables Productivity
Effective Service

Githatu D.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

Very Helpful Built In Logic

Likeliness to Recommend

9 /10

What differentiates Alchemer from other similar products?

You can get anything you think about regarding online survey

What is your favorite aspect of this product?

perfect for internal and external survey Interesting UI and ease of use Multiple templates

What do you dislike most about this product?

Some useful features are hard to find

What recommendations would you give to someone considering this product?

The product has made my work easier, so it can make yours to

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Alchemer

What is Alchemer?

Company Details

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Awards & Recognition

Alchemer Ratings

90 Likeliness to Recommend

1 Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love Alchemer?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Collaboration Invite people to review or edit the survey before sending them out.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Role and User Management Enable different levels of access and permissions based on role.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Voice of the Customer

Alchemer Reviews

Christina B.

Useful & adaptable, but needs better support

Likeliness to Recommend

Pros

Cons

Brian K.

Cost effective - best "DIY" survey tool

Likeliness to Recommend

Pros

Githatu D.

Very Helpful Built In Logic

Likeliness to Recommend

Pros

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Title

1
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Feature Ratings

Questionnaire Design/Survey Builder

Customizable Branding

Collaboration

APIs and Integration

Branching and Logic

Multi-Media Support

Templates & Question Library

Role and User Management

Mobile Support

Multi-Channel Distribution

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training