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Rainbow by Alcatel-Lucent Enterprise Logo
Rainbow by Alcatel-Lucent Enterprise Logo
Alcatel-Lucent Enterprise

Rainbow by Alcatel-Lucent Enterprise

7.1 /10
Category
Rainbow by Alcatel-Lucent Enterprise
7.1 /10

What is Rainbow by Alcatel-Lucent Enterprise?

Rainbow CPaaS solution offers an interoperable eco-system across channels to make your employees more productive and your customers feel nurtured. It bridges communications between humans, objects and processes enabling faster, easier, and more secure digital engagement for your business.

Company Details


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Rainbow by Alcatel-Lucent Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Rainbow by Alcatel-Lucent Enterprise.

81 Likeliness to Recommend

3
Since last award

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Rainbow by Alcatel-Lucent Enterprise?

0% Negative
9% Neutral
91% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Effective Service
  • Security Protects

Feature Ratings

Average 77

Audio Transcription

85

Communications

84

Mobility

82

Web & Desktop Conferencing

81

Secure Access

80

Centralized Management Portal

79

Call Management

79

Analytics Reporting

78

Presence IM

75

Speech Access and Personal Assistant

75

Continuous UCC

75

Vendor Capability Ratings

Average 82

Ease of Data Integration

84

Quality of Features

83

Ease of IT Administration

83

Availability and Quality of Training

83

Ease of Customization

82

Product Strategy and Rate of Improvement

82

Usability and Intuitiveness

82

Ease of Implementation

81

Business Value Created

81

Vendor Support

80

Breadth of Features

78

Rainbow by Alcatel-Lucent Enterprise Reviews

Audrey R.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2020

Universal Communication Application.

Likeliness to Recommend

9 /10

What differentiates Rainbow by Alcatel-Lucent Enterprise from other similar products?

Alcatel-Lucent is a tool that foster unity in a company through successful communications. Furthermore, Alcatel-Lucent supports desktop conferencing, something which helps in holding successful business meetings. Again, Alcatel-Lucent increases the productivity of employees as there is effective information spread.

What is your favorite aspect of this product?

Video conferencing or desktop conferencing is a great way that Alcatel-Lucent operates in bringing unity in a company. Again, the program has innovative features increases the ability to work together. Furthermore, Alcatel-Lucent supports information and content management.

What do you dislike most about this product?

Alcatel-Lucent is a program which nurture communications for all firms. Again, Alcatel-Lucent is a cost effective solution for big companies. The software increases the productivity of individuals in their respective organizations.

What recommendations would you give to someone considering this product?

Alcatel-Lucent is the right tool for successful business discussions. There requires less effort for effective communication. Again unity is enhanced by the program. Having the package is a successful process.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features

Brian B.

  • Role: Operations
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2020

Fantastic product that has a user first mentality

Likeliness to Recommend

5 /10

What differentiates Rainbow by Alcatel-Lucent Enterprise from other similar products?

The ease of using it on a mobile Device

What is your favorite aspect of this product?

The way I can use it mobile

What do you dislike most about this product?

I like alll of it

What recommendations would you give to someone considering this product?

Get it and watch your business soar

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Under Delivered

Christine D.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2020

Easy to use but pricy

Likeliness to Recommend

8 /10

What differentiates Rainbow by Alcatel-Lucent Enterprise from other similar products?

User friendly

What is your favorite aspect of this product?

Implementation

What do you dislike most about this product?

There is Nothing I dislike at this time

What recommendations would you give to someone considering this product?

None at this time

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
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