What is Rainbow by Alcatel-Lucent Enterprise?
Rainbow CPaaS solution offers an interoperable eco-system across channels to make your employees more productive and your customers feel nurtured. It bridges communications between humans, objects and processes enabling faster, easier, and more secure digital engagement for your business.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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81 Likeliness to Recommend
3
Since last award
97 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Rainbow by Alcatel-Lucent Enterprise?
Pros
- Performance Enhancing
- Enables Productivity
- Effective Service
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Audio Transcription
Communications
Mobility
Web & Desktop Conferencing
Secure Access
Centralized Management Portal
Call Management
Analytics Reporting
Presence IM
Speech Access and Personal Assistant
Continuous UCC
Vendor Capability Ratings
Ease of Data Integration
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Vendor Support
Breadth of Features
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Rainbow by Alcatel-Lucent Enterprise Reviews
Audrey R.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2020
Universal Communication Application.
Likeliness to Recommend
What differentiates Rainbow by Alcatel-Lucent Enterprise from other similar products?
Alcatel-Lucent is a tool that foster unity in a company through successful communications. Furthermore, Alcatel-Lucent supports desktop conferencing, something which helps in holding successful business meetings. Again, Alcatel-Lucent increases the productivity of employees as there is effective information spread.
What is your favorite aspect of this product?
Video conferencing or desktop conferencing is a great way that Alcatel-Lucent operates in bringing unity in a company. Again, the program has innovative features increases the ability to work together. Furthermore, Alcatel-Lucent supports information and content management.
What do you dislike most about this product?
Alcatel-Lucent is a program which nurture communications for all firms. Again, Alcatel-Lucent is a cost effective solution for big companies. The software increases the productivity of individuals in their respective organizations.
What recommendations would you give to someone considering this product?
Alcatel-Lucent is the right tool for successful business discussions. There requires less effort for effective communication. Again unity is enhanced by the program. Having the package is a successful process.
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Unique Features
Brian B.
- Role: Operations
- Industry: Media
- Involvement: Business Leader or Manager
Submitted May 2020
Fantastic product that has a user first mentality
Likeliness to Recommend
What differentiates Rainbow by Alcatel-Lucent Enterprise from other similar products?
The ease of using it on a mobile Device
What is your favorite aspect of this product?
The way I can use it mobile
What do you dislike most about this product?
I like alll of it
What recommendations would you give to someone considering this product?
Get it and watch your business soar
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Cons
- Under Delivered
Christine D.
- Role: Information Technology
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted May 2020
Easy to use but pricy
Likeliness to Recommend
What differentiates Rainbow by Alcatel-Lucent Enterprise from other similar products?
User friendly
What is your favorite aspect of this product?
Implementation
What do you dislike most about this product?
There is Nothing I dislike at this time
What recommendations would you give to someone considering this product?
None at this time
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy