What is Agentforce Sales?
The all-new Agentforce Sales (formerly Salesforce Sales Cloud) CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Agentforce Sales?
Pros
- Reliable
- Respectful
- Enables Productivity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Sales Management
Account and Contact Management
Analytics and Reporting
Collaboration
Customer Service Management
Activity and Workflow Management
Marketing Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
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Conversation Intelligence
Translation missing: en.product_page.ratings.score 8.9
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Sales Enablement
Translation missing: en.product_page.ratings.score 8.9
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Lead Management
Translation missing: en.product_page.ratings.score 8.9
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Agentforce Sales Reviews
Jesse M.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
SFDC is the gold standard for CRM software!
Likeliness to Recommend
What differentiates Agentforce Sales from other similar products?
Scalability, customizability, interconnectedness to other key business systems.
What is your favorite aspect of this product?
How customizable you can make it for your business. I have used SFDC at 4 companies and each instance had their own unique setup.
What do you dislike most about this product?
Can be a bit clunky from a UI perspective.
What recommendations would you give to someone considering this product?
Would recommend knowing exactly what you need out of a CRM before purchasing and making sure when implementing that you tailor your instance to business requirements up front.
Pros
- Acts with Integrity
- Helps Innovate
- Reliable
- Performance Enhancing
Cons
- Vendor's Interest First
Sagar J.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2024
Best investment a business can make!!
Likeliness to Recommend
What differentiates Agentforce Sales from other similar products?
Incidentally, I have used salesforce even in my previous company and have had great success both as an SDR and Account Executive. I think Salesforce ability to store and manage data seamlessly makes it a clear winner in the market.
What is your favorite aspect of this product?
I love the fact that Salesforce is highly customisable and can be built to the needs of the organisation. I have used salesforce at two different companies while it is built on the same foundation, it works and functions differently. I also love its search ability.
What do you dislike most about this product?
I am not a fan of the UX so much, I definitely think it can get better.
What recommendations would you give to someone considering this product?
If your business involves large volumes of customers, this is the best investment you will be making - it is a bang for the buck :)
Pros
- Trustworthy
- Acts with Integrity
- Security Protects
- Helps Innovate
Maria K.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2024
Exceptional experience, I love it!
Likeliness to Recommend
What differentiates Agentforce Sales from other similar products?
It's hard to pinpoint a single standout feature because it's like comparing apples to oranges. However, if I had to choose, the customization options for sales processes make it a cut above the rest. The ability to tailor workflows, fields, and even automation rules.
What is your favorite aspect of this product?
The crown jewel for me has to be the dynamic forecasting in Salesforce Sales Cloud. Real-time insights into team performance and pipeline health make decision-making a breeze
What do you dislike most about this product?
Now, if I have to nitpick, I'd say the learning curve for some advanced features can be a bit steep. It's not that they're not powerful; it's just that you might need a bit more time to master them.
What recommendations would you give to someone considering this product?
Don't rush, take the time to understand your unique needs, and tailor Sales Cloud accordingly. And yes, while the learning curve might be a hurdle initially, the payoff in terms of efficiency is well worth it
Pros
- Caring
- Altruistic
- Efficient Service
- Inspires Innovation
