What is Agentforce Sales?
The all-new Agentforce Sales (formerly Salesforce Sales Cloud) CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Agentforce Sales?
Pros
- Reliable
- Enables Productivity
- Respectful
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Sales Management
Account and Contact Management
Analytics and Reporting
Collaboration
Customer Service Management
Activity and Workflow Management
Marketing Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
Also Featured in...
Sales Engagement Platforms
Score 9.1
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Conversation Intelligence
Score 9.0
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Lead Management
Score 8.9
View Agentforce Sales in this category (opens in a new tab)
Sales Enablement
Score 8.8
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Agentforce Sales Reviews
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Sep 2024
Easy to use but a bit slow/ laggy when i used it
Likeliness to Recommend
Pros
- Respectful
- Helps Innovate
- Continually Improving Product
- Reliable
Jaclyn H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2026
Day to day need!
Likeliness to Recommend
What differentiates Agentforce Sales from other similar products?
Salesforce is what I need to function day to day. It holds everything I need, from opportunities, to leads, to sending quotes. It assists with my full sales cycle and is very easy to use.
What is your favorite aspect of this product?
Love that I can collaborate with my colleagues easily.
What do you dislike most about this product?
The mobile app isn't that fun to use. It's hard to navigate sometimes.
What recommendations would you give to someone considering this product?
Great for an organization looking to grow their business.
Pros
- Unique Features
- Respectful
- Security Protects
- Reliable
Sandip D.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2026
Helping Sales Teams Work Smarter
Likeliness to Recommend
What differentiates Agentforce Sales from other similar products?
Strong differentiator is the access to unified customer and business data. Because Agentforce works within Salesforce and can use CRM information, conversation history, external data, and unstructured business content, the AI can work with much more context than a standalone sales automation platform. That makes its recommendations and outreach more relevant to the specific account and opportunity.
What is your favorite aspect of this product?
The thing I appreciate is the potential for more consistent follow-up. In business development, timing matters a lot. A good prospect can easily become cold if there is no timely response or follow-up. Having an AI agent assist with those repetitive touchpoints can help the team stay organized and maintain momentum without requiring every activity to be manually tracked.
What do you dislike most about this product?
The area I would improve is transparency. When AI recommends a prospect, creates an outreach message, or suggests a particular action, salespeople need to understand why that recommendation was made. And there can also be a learning curve for teams that are not already comfortable with Salesforce.
What recommendations would you give to someone considering this product?
The important recommendation is to establish clear guidelines around customer communication. I would not allow AI- generated outreach to become completely automated without appropriate review. Personalization is important is business development, and a message that technically fits the prospect but doesn’t sound genuine can do more harm than good. Gives sales reps the ability to review, edit, and personalize important communications before they reach customers.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
