What is Adobe CX Enterprise?
Adobe CX Enterprise (formerly Adobe Experience Cloud) delivers personalized, on-brand content and experiences across the entire customer lifecycle with Adobe's end-to-end agentic system for CXO.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
94 Plan to Renew
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Adobe CX Enterprise?
Pros
- Continually Improving Product
- Enables Productivity
- Security Protects
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Advanced Campaign Management
Marketing Analytics
Email Marketing Automation
Marketing Asset Management
Social Media Marketing Management
Marketing Workflow Management
Community Marketing Management
Advanced Data Segmentation
Marketing Operations Management
Mobile Marketing Management
Multi Channel Integration
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of Data Integration
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Adobe CX Enterprise Reviews
Sophia J.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Apr 2020
Amazing online marketing and email automation
Likeliness to Recommend
What differentiates Adobe CX Enterprise from other similar products?
Forms a solution team with all the adobe programs that other programs do not achieve, adobe campaing, adobe analytic etc that together achieve to optimize the productivity and efficiency in the work done, integrating these solutions you can satisfy the client needs in a sophisticated way, Search clients, and make a client portfolio online, send mass advertising, make beautiful advertising campaigns and send them through the cloud with amazon web services.
What is your favorite aspect of this product?
One of the characteristics that I like the most of this product are its tools to make an advertising a success, adobe is characterized by aspects of modifying the public, photos, documents, styles with the most vivid and expressive colors at the time, and the way the user wants, with this program you can complete your work with the automation of marketing in all its aspects.
What do you dislike most about this product?
Has a rather cumbersome learning curve that makes its functionality something that the user sometimes does not understand to take full advantage of it, besides not having enough ways to make learning fun and easy to handle.
What recommendations would you give to someone considering this product?
my recommendation is directed to those users who wish to take advantage of all the aspects of adobe, this is an excellent tool to be able to integrate its kindness, we cannot ignore the great potential that it has to carry out successful campaigns and that all can see our works in a clean and ordered way.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Efficient Service
Gabriela t.
- Role: Sales Marketing
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Apr 2020
excellent software and powerful tool
Likeliness to Recommend
What differentiates Adobe CX Enterprise from other similar products?
Adobe Marketing Cloud is used by several divisions that cover almost the entire organization. It helps multiple business challenges, from understanding customer preferences while using an e-commerce website to responding to a digital marketing campaign, emails, or social media campaign. Adobe Marketing Cloud provides a lot of different types of applications that can be integrated to get a 360-degree view of your customers.
What is your favorite aspect of this product?
Adobe Marketing Cloud provides robust capabilities and applications that help you better run digital marketing campaigns, manage content, and understand a vision.
What do you dislike most about this product?
Customer service could be improved for smaller customers. Adobe Marketing Cloud provides great support for most of your customers, however, it may not work well enough for smaller interactions.
What recommendations would you give to someone considering this product?
Adobe Marketing Cloud is suitable for large organizations with the need to create and understand end-to-end digital marketing campaigns and content. It is less appropriate for smaller organizations that may not have enough features and customers to manage, as price could be a challenge for smaller organizations.
Pros
- Continually Improving Product
- Helps Innovate
- Reliable
- Performance Enhancing
David H.
- Role: Sales Marketing
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Jan 2020
Muy buen producto
Likeliness to Recommend
What differentiates Adobe CX Enterprise from other similar products?
None this product is unique and has very good functions
What is your favorite aspect of this product?
It is very fast in its appearance
What do you dislike most about this product?
It is very expensive and sometimes very slow
What recommendations would you give to someone considering this product?
Very good software and highly recommended
Pros
- Continually Improving Product
- Enables Productivity
- Reliable
- Unique Features