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Adobe CX Enterprise Logo Award Winner Product Badge
Adobe CX Enterprise Logo Award Winner Product Badge
Adobe Systems

Adobe CX Enterprise

Composite Score
8.6 /10
CX Score
8.9 /10
Category
Adobe CX Enterprise
8.6 /10

What is Adobe CX Enterprise?

Adobe CX Enterprise (formerly Adobe Experience Cloud) delivers personalized, on-brand content and experiences across the entire customer lifecycle with Adobe's end-to-end agentic system for CXO.

Company Details


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Awards & Recognition

Adobe CX Enterprise won the following awards in the Marketing Platforms - Enterprise category

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Adobe CX Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe CX Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

94 Plan to Renew

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe CX Enterprise?

1% Negative
3% Neutral
96% Positive

Pros

  • Continually Improving Product
  • Enables Productivity
  • Respectful
  • Security Protects

Feature Ratings

Average 83

Advanced Campaign Management

85

Marketing Analytics

85

Email Marketing Automation

84

Marketing Asset Management

84

Social Media Marketing Management

84

Marketing Workflow Management

84

Community Marketing Management

83

Advanced Data Segmentation

83

Marketing Operations Management

82

Mobile Marketing Management

82

Multi Channel Integration

80

Vendor Capability Ratings

Average 80

Business Value Created

83

Ease of Implementation

81

Breadth of Features

81

Quality of Features

80

Ease of Data Integration

80

Usability and Intuitiveness

80

Ease of Customization

80

Product Strategy and Rate of Improvement

79

Ease of IT Administration

79

Availability and Quality of Training

78

Vendor Support

77

Adobe CX Enterprise Reviews

Magreat W.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

An Innovative marketing strategy

Likeliness to Recommend

9 /10

What differentiates Adobe CX Enterprise from other similar products?

Without a doubt, the most adaptable marketing automation technology available. Adobe Experience Cloud is a very effective program that helps me advertise and monitor my marketing efforts significantly and efficiently. Leads are scored depending on how I interact with different assets, and I can observe the efficacy of my marketing efforts and future endeavors.

What is your favorite aspect of this product?

With Adobe Experience Cloud, I can customize everything from automation to emails to reporting to meet the needs of any marketing plan or goal. Adobe Experience Cloud's program-based organization makes reporting on various marketing activities simple, which is a huge plus. The modular design in Email allows me much creative freedom when creating emails. Additionally, compared to other marketing automation tools, I find it simple to construct forms.

What do you dislike most about this product?

The interface of Adobe Experience Cloud is clunky and difficult to use compared to other marketing automation solutions like Hubspot. For now, Adobe Experience Cloud lacks comprehensive analytics, but I anticipate the company will address this deficiency in a future update. Adobe Experience Cloud, the price tag can put off startups, but switching platforms down the road is expensive and time-consuming.

What recommendations would you give to someone considering this product?

Adobe Experience Cloud is ideal if you want a single platform to handle all your marketing automation requirements. All marketing funnel stages may be tracked and reported on using its in-built reporting features. I suggest you think forward not just a year or two but five or ten to anticipate your marketing automation requirements.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jul 2022

Fantastic Product

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ebony'Oot V.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

All-in-one analytics and business solutions

Likeliness to Recommend

10 /10

What differentiates Adobe CX Enterprise from other similar products?

It greatly aids in the achievement of the objectives and improves our user experience for us. The ability to send SMS based on the user's location is fantastic. We receive prompt client responses as a result of the process's acceleration. The set of apps and services is installed in an efficient and organized way, allowing for quick and successful integration with the business environment. Its user-friendly work interface also makes it very easy for users to utilize.

What is your favorite aspect of this product?

Its data analysis functionality helps businesses run more intelligent marketing campaigns for potential customers. Its reports give you access to a wealth of relevant information at the right time and place, and its advertising tool lets you manage campaigns across various channels. We combined our outdated on-premise solution with the experience cloud, giving users a unique user experience with reporting dashboard.

What do you dislike most about this product?

Some features and tools might work better in specific cases of customization in audience profiling and customer data platform. Still, overall it meets expectations and operates stably and securely. There is a different home for creative management, and the integration between the two could be more seamless.

What recommendations would you give to someone considering this product?

Integrating content management and cloud capabilities into your organizational workflow is an excellent approach. A good user interface makes quick modification possible. It does a respectable job of supporting and adding functionality, such as new file formats. Adding content is simple with drag and drop capabilities. A unified marketing technology to handle the content is called Experience Cloud.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy
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