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Ada

7.4 /10

25 Reviews Write a Review

What is Ada?

Move beyond basic conversations and provide highly personalized interactions that help customers update information, upgrade their accounts, take advantage of targeted offers, make purchases on their own and so much more.

Company Details

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Awards & Recognition

Ada won the following awards in the Chatbots category

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2 Top Rated Capabilities

3 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

2021 Data Quadrant Gold Medalist

2021

Ada Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Ada.

87 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Ada?

4% Negative

3% Neutral

93% Positive

Pros

Helps Innovate
Enables Productivity
Respectful
Continually Improving Product

Feature Ratings

Average 82

Scheduled Availability

Workflow Processing

Integration With CRM

Application Programming Interface

Personalized Service

Learning and Adaptability

Leads Generation

Voice or Text Input

Multi-channel

Knowledgebase

Wayfinding

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Quality of Features

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Also Featured in...

Conversational AI

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Ada Reviews

Boniface G.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

A Must Have Chatbot For Business

Likeliness to Recommend

9 /10

What differentiates Ada from other similar products?

Ada takes care of customer needs by ensuring they can help themselves without much interbey from the customer care team. The interactions are personalized and the tool is easy to navigate

What is your favorite aspect of this product?

I like that Ada is easy to use The personalization of conversations is a win. I like that it's affordable I like that customers can self-help which saves time.

What do you dislike most about this product?

Ada has been nothing but amazing. No complaints

What recommendations would you give to someone considering this product?

If you're looking for a tested and proven chatbot, I recommend Ada. We have used it for long and it has proven to be the best. It's easy to use and relatively affordable

Pros

Helps Innovate
Reliable
Efficient Service
Effective Service

Quoc Tuan H.

Role: Operations
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Fantastic virtual assistant product!

Likeliness to Recommend

10 /10

What differentiates Ada from other similar products?

Great prpduct support

What is your favorite aspect of this product?

Training and creating content

What do you dislike most about this product?

Better implementation of translation

What recommendations would you give to someone considering this product?

Nothing comes to mind

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Gathendu W.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

An Amazing Customer Care Tool

Likeliness to Recommend

8 /10

What differentiates Ada from other similar products?

Unlike many of the competitors, Ada personalizes conversations for a better experience and to handle and customer uniquely. It also serves as a marketing channel thanks to targeted messaging.

What is your favorite aspect of this product?

I like that using Ada is easy and that the software offers some competitive features in the industry. The software is cost effective and I like that it personalizes conversations. Acts as a great marketing software.

What do you dislike most about this product?

Since Ada hasn't failed us, I have no dislikes to list here.

What recommendations would you give to someone considering this product?

For best customer care experience, I recommend Ada. It makes conversations with clients easy and at the same time, the business can use the software for marketing needs.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Latest Research

Ada

What is Ada?

Company Details

Need Assistance?

Awards & Recognition

2021 Data Quadrant Gold Medalist

Ada Ratings

87 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Ada?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Conversational AI

Ada Reviews

Boniface G.

A Must Have Chatbot For Business

Likeliness to Recommend

Pros

Quoc Tuan H.

Fantastic virtual assistant product!

Likeliness to Recommend

Pros

Gathendu W.

An Amazing Customer Care Tool

Likeliness to Recommend

Pros

Title

Feature Ratings

Scheduled Availability

Workflow Processing

Integration With CRM

Application Programming Interface

Personalized Service

Learning and Adaptability

Leads Generation

Voice or Text Input

Multi-channel

Knowledgebase

Wayfinding

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Quality of Features

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement