Why HCM Software Users Attach Value to Service Experience, Conflict Resolution, and Strategy and Innovation

By Tracy-Lynn Reid, research director, CIO advisory, Info-Tech Research Group

HR Technologist

November 14, 2019

You are an HR or technology leader and have been tasked with finding new Human Capital Management (HCM) software. It is 9am and you start your online search for reviews of the best vendor. After what feels like ten minutes, you look at your watch and are astounded that your day has been swallowed by the multitude of online forums and vendor-sponsored review pages that exist on the web. Your brain is about to combust with the overload of information, and you can no longer distinguish fact from fiction. Without knowing which reviews are truly credible, how can you select software with some level of reasonable certainty that it is right for your organization?

The SoftwareReviews division of Info-Tech Research Group is filling the gap with its vendor review service. HCM vendors are rated by real-life, verified customers who score them on various performance metrics. The Emotional Footprint Report provides scores on key elements associated with the client-vendor relationship, including service experience, conflict resolution, and strategy and innovation. Scores are designed to give you an idea of what your interactions with the vendor may be like during the term of your contract.

Info-Tech Research Group’s research director Tracy-Lynn Reid writes a guest column on the uniqueness of HCM software and the more effective ways potential and current users can evaluate the software for greater success.

Why HCM Software Users Attach Value to Service Experience, Conflict Resolution, and Innovation

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