Vendor Landscape Storyboard: Property Management Systems


While there are hundreds of Property Management System (PMS) providers, real market share belongs to only a handful. Resorts and hotels, unable to fully explore the market, tend to approach selection by looking at what the prominent hotel chains are using and what their staff is familiar with, further entrenching existing vendors in the market.

Use this research to:

  • Understand current capabilities of PMS vendors and evaluate offerings for best fit rather than choosing a vendor based on what others are using.
  • Grasp the state of the market and its future.
  • Use scenario analysis to shortlist vendors.

Whether it’s single-function systems integrating with the PMS such as room-key, revenue management, and housekeeping, or enterprise systems like BI, CRM, or Casino Management, ensure that you have an integration strategy that accounts for platform, deployment architecture, and data management – not to mention functionality.

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