The Future of Omnichannel Retail – Six Trends

Author(s): Rahul Jaiswal

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This strategic foresight trends report highlights the consumer touchpoints, critical components, key functions, tools, and technologies that are currently trending in the retail industry, providing IT and business leaders with insights on six impactful trends. It also identifies the technology signals, customer value drivers, capabilities impacted, benefits, risks, and ROI that retail brands can anticipate if they adopt each.

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B2B, B2C, BOPIL, BOPIS, BORIS, IoT, NFT, O2O hyper personalization, ROPIS, Retail, blockchain, brand management, business capabilities, content management, contextual personalization, cryptocurrency, customer experience, customer loyalty, customer support, digital experience, direct-to-avatar D2A, direct-to-consumer D2C, ecommerce, maturity model, metaverse, metaverse framework, omni channel enablers, omnichannel, omnichannel commerce, order fulfilment, order orchestration, personalization economy, prioritization and alignment tool, replenishment economy, retail brand impact, retail business growth, retail customer value, retail ecosystem, retail new operative models, retail online-to-offline, retail operational growth, retail reference architecture, retail strategy, retail trends, returns as a service, robots-as-a-service, sharing economy, shopping journey, smart store hub, social commerce, social proofing, store as innovation hub, store-as-fulfilment hub, supply chain-as-a-service, user experience, warehouse automation
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