The CDSO Playbook gives newly appointed or established Chief Digital Services Officers a structured, 12-month path, one core capability per month, plus four foundational practices, for building out the role's 8 accountabilities and 8 function domains. It clarifies what makes the CDSO role distinct from a traditional CIO mandate, shows how to delegate Playbook steps across the C-suite (CSA, CDO, DOCS, CTO) while retaining nondelegable oversight of data governance, and provides a first-30-days adoption path plus two tiers of metrics so CDSOs can prioritize, execute, and demonstrate progress against deputy head expectations.
The CDSO Playbook – Program Overview
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