Service desk tools have moved beyond simple help desk ticketing systems to integrated solutions with full-service management and automation. Use this research to:

  • Understand what’s new in the enterprise service desk market.
  • Evaluate 12 enterprise service desk vendors and products for your enterprise needs.
  • Determine which vendors and products are most appropriate for particular use cases and scenarios.

Ensure that you select the best service desk solution for your enterprise needs.

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Vendor Landscape: Enterprise Service Desk Software

Move past tickets to proactive, integrated service.

Solution Set Steps

  1. Understand the enterprise service desk market space
    • Enterprise Service Desk Software Vendor Landscape Storyboard
  2. Review enterprise service desk solutions
  3. Issue an RFP to the shortlist of vendors
  4. Review RFP winners


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Enterprise Service Desk Software Vendor Landscape Storyboard
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