- IT members don’t understand how their services provide value for the business.
- There is poor communication between IT and the business, which creates a lack of alignment.
- IT’s capabilities are not considered in the business decision-making process.
Our Advice
Critical Insight
- IT must emerge as a service provider to ensure the business understands IT value and to earn its place in developing business strategy.
- IT must move beyond having the fundamentals of good service in place and implement the enabling structures needed to become a true service provider.
- IT is now a driver of value-based investment and must have a view through the financial lens of the organization.
Impact and Result
- Determine what needs to happen and when in order to bridge the communication gap between IT and the business.
- Address the impact of organizational culture on the delivery of IT services to enable the transformation into a service provider.
- Begin to clarify services provided and where expectations should lie so that more value is achieved for the business.
Member Testimonials
After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.
Client
Experience
Impact
$ Saved
Days Saved
Sherritt International Corporation
Guided Implementation
8/10
$10,000
10
Workshop: Unleash the True Value of IT by Transforming Into a Service Provider
Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.
Module 1: Project Outline
The Purpose
- Scope the project to determine if your objectives align with what the blueprint can help you accomplish.
- A walk-through of what to expect for the remainder of the project.
Key Benefits Achieved
- Expectations of what the remainder of the project might look like.
Activities
Outputs
Learn about the service provider journey
- An understanding of what the journey can do for your organization
Identify project team and leader
- Suitable project team and leader
Identify objectives
- SMART objectives that align with business strategy
Analyze stakeholders
- Understanding of benefits for each stakeholder
Plan communication
- Communication plan targeted for each stakeholder
Complete the assessment
- Thoroughly completed assessment
Module 2: Results Day
The Purpose
- Determine if the right project team has been assembled.
- Create a communication plan.
- Develop a strong tailored change message to ensure buy-in across the organization at all levels.
Key Benefits Achieved
- Change message tailored for each stakeholder affected by the roadmap.
- Clear and crisp communication strategy for the remainder of the roadmap.
- Identification of communication channels.
Activities
Outputs
Analyze results from assessment: both foundational and pillar.
- Understanding of how the results are interpreted in relation to the blueprint
Identify gaps in either culture or structure.
- Defined future state and clear plan as to how to achieve it
Understand culture and structure.
- Understanding of the combination of how structure and culture are related
Module 3: Assessment
The Purpose
- Define target state and where you would like to see future assessment results take you.
- Determine which foundational adjustments on the roadmap are necessary using the decision tree.
Key Benefits Achieved
- Understanding of why culture and structure are so foundational to becoming a strategic partner.
- Clear vision of the target state culture and structure.
Activities
Outputs
Start roadmapping foundational elements from the previous analysis.
- Foundational components to transform into a strategic partner
Analyze results from the pillar assessment.
- Roadmap initiatives that are necessary to develop to reach maturity
Begin planning for roadmap initiatives.
Module 4: Roadmap
The Purpose
- Identify which other materials are needed to complete the service management roadmap.
- Order the initiatives.
Key Benefits Achieved
- Direct access to other resources that can help with the completion of the roadmap.
Activities
Outputs
Start to roadmap service provider initiatives.
- Roadmap and plan for the remaining service management initiatives
Identify estimated time frames and completed dependencies.
- Preparation for dependencies and timetables for completion
Complete roadmap deliverable.
- Completed roadmap tool
Identify next steps.
- Links to related material/frameworks
Consider ways to measure and monitor progress.
- Measurements of completion