Unleash the True Value of IT by Transforming Into a Service Provider

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IT members don’t understand how their services provide value for the business.
There is poor communication between IT and the business, which creates a lack of alignment.
IT’s capabilities are not considered in the business decision-making process.

Our Advice

Critical Insight

IT must emerge as a service provider to ensure the business understands IT value and to earn its place in developing business strategy.
IT must move beyond having the fundamentals of good service in place and implement the enabling structures needed to become a true service provider.
IT is now a driver of value-based investment and must have a view through the financial lens of the organization.

Impact and Result

Determine what needs to happen and when in order to bridge the communication gap between IT and the business.
Address the impact of organizational culture on the delivery of IT services to enable the transformation into a service provider.
Begin to clarify services provided and where expectations should lie so that more value is achieved for the business.

Unleash the True Value of IT by Transforming Into a Service Provider Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should construct a solid foundation for your IT organization before you complete the service provider roadmap, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.

Unleash the True Value of IT by Transforming Into a Service Provider – Executive Brief

1. Launch the project

Form a solid foundation from which the project can begin.

2. Complete the assessment

Understand how to best use Info-Tech’s Service Provider Assessment Tool.

3. Set the foundation

Identify your current culture/structure and potential adjustments for foundational improvement.

4. Complete the roadmap

Identify the best way to improve upon current service management maturity levels.

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.