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Train Managers to Handle Difficult Conversations

Get managers to stop avoiding, freezing, or giving in when the going gets tough.

  • Difficult conversations can be hard to approach as they cover workplace conflicts and topics such as delivering bad news, apologizing, asking for something, and discussing sensitive subjects.
  • Managers, like any other employee, sometimes avoid these difficult conversations because they do not have the confidence, experience, or methodology to approach them effectively and with confidence.
  • Avoiding difficult conversations can negatively impact employee productivity and engagement, costing the organization thousands of dollars.

Our Advice

Critical Insight

  • Getting comfortable facing difficult conversations and handling them effectively starts with understanding the keys to successful conflict resolution and continues with support from peers, HR, and the organization.
  • The McLean & Company Difficult Conversations E.A.S.E. framework can help you through a challenging conversation by guiding you through the appropriate pre-work, engaging the employee in conversation, absorbing the employee’s point of view, sharing your own perspective, and ending the conversation with actionable next steps and follow-up.

Impact and Result

  • Decrease avoidance of difficult conversations and stop freezing and giving in when it comes to facing them.
  • Increase your success rate with handling a difficult conversation.
  • Save the organization on the costs from avoidance which can range from $100 to $50,000 dollars per conversation depending on the topic.

Train Managers to Handle Difficult Conversations

1. Learn a framework to make difficult conversations easier

Assess manager comfort with conflict and teach new tactics to help them better handle challenging encounters with direct reports.


About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

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A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

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Each call will focus on explaining the material and helping you to plan your project, interpret and analyze the results of each project step, and set the direction for your next project step.

Contributors

  • Judy Ringer, Conflict & Communications Specialist, Author, and Coach, Power and Presence Training
  • Craig Dowden (Ph.D.), Managing Director, SPBOrganizational Psychology
  • Caroline Williams, Director of Education and Learning, Spark Training and Coaching Associates Inc.
  • James A. Whyte, Owner, Sebastian Group Ltd.
  • Manager, Learning & Organizational Development, Engineering Consulting
  • Jodie Barley, Talent Acquisition Specialist, Info-Tech Research Group
  • Beth Collins-Kelly, Human Resources Generalist, Info-Tech Research Group
  • Ashley McFarlane, Info-Tech Research Group
  • Jenny Tennebaum, The HIROC Group
  • Jennifer Heikamp, The Regional Municipality of York
  • Diane A. Ross, Difficult Conversations Expert, Author, and Speaker, Elephant Conversations Ltd.

Search Code: 75530
Published: June 25, 2014
Last Revised: June 25, 2014

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