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Define an EA Operating Model

Realize the benefits of EA by balancing the need for controls with the desire for business engagement.

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  • Zachary Curry, Director, Enterprise Architecture and Innovation, FMC Technologies
  • Pam Doucette, Director of Enterprise Architecture, Tufts Health Plan
  • Joe Evers, Consulting Principal, JcEvers Consulting Corp
  • Michael Fulton, Chief Digital Officer & Senior IT Strategy & Architecture Consultant, CC and C Solutions
  • Tom Graves, Principal Consultant, Tetradian Consulting
  • (JB) Brahmaiah Jarugumilli, Consultant, Federal Aviation Administration – Enterprise Services Center
  • Huw Morgan, IT Research Executive, Enterprise Architect
  • Serge Parisien, Manager, Enterprise Architecture, Canada Mortgage Housing Corporation
  • Cameron Fairbairn, Enterprise Architect, Agriculture Financial Services Corporation (AFSC)

Your Challenge

  • It is difficult to start the project, engage the right people, and find the necessary requirements to drive the value of an enterprise architecture operating model.
  • It is challenging to navigate the common enterprise architecture (EA) frameworks and right-size them for your organization.
  • The EA practice may struggle to effectively collaborate with the business when making decisions, resulting in outcomes that fail to engage stakeholders.

Our Advice

Critical Insight

  • The benefits of an EA program are only realized when all components of the operating model enable the achievement of the program goals and objectives. Many times organizations overplay the governance card while ignoring the motivational aspects that can be addressed through the organization's structure or stakeholder relations.
  • Info-Tech’s methodology ensures that all components of an EA operating model are considered to optimize the performance of the EA program.

Impact and Result

  • Place and structure your EA team to address the needs of stakeholders and deliver on the previously created strategy.
  • Create an engagement model by understanding each relevant process of COBIT 5 and make stakeholder interaction cards to initiate conversations.
  • Recognize the need for governance and formulate the appropriate boards while considering various policies, principles, and compliance.
  • Develop a unique architecture development framework based on best-practice approaches with an understanding of the various architectural views to ensure the creation of a successful process.
  • Build a communication plan and roadmap to efficiently navigate through enterprise change and involve the necessary stakeholders.

Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out how to use an EA operating model to execute the EA function, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.

2. Build an EA engagement model

Create an engagement model to interact with necessary stakeholders and have EA-guided conversations.

3. Set up EA governance

Set up EA boards, a charter, and a policy that helps guide the review process to make an obstacle-free governance program.

4. Develop an architecture development framework

Develop a standards-aligned architecture development framework that incorporates the most appropriate views for the organization.

5. Build an operational plan

Guide the EA function through change management and effective communications strategies to deliver on promised benefits.

Guided Implementations

This guided implementation is a five call advisory process.

Guided Implementation #1 - Design the EA function

Call #1 - Define EA organization structure and create an EA staff competency management model.

Guided Implementation #2 - Build an EA engagement model

Call #1 - Define EA engagement points and stakeholder interactions.

Guided Implementation #3 - Set up EA governance

Call #1 - Establish an architectural review process, a board, and policies.

Guided Implementation #4 - Develop an architecture development framework

Call #1 - Tailor an architecture development framework based on industry best practices.

Guided Implementation #5 - Build an operational plan

Call #1 - Find resources at your disposal to deal with change and finalize the operational model.

Onsite Workshop

Discuss This Workshop

Book Your Workshop

Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: EA Function Design

The Purpose

Identify how EA looks within the organization and ensure all the necessary skills are accounted for within the function.

Key Benefits Achieved

EA is designed to be the most appropriately placed and structured for the organization.




Place the EA department.

  • EA organization design

Define roles for each team member.

  • Role-based skills and competencies

Find internal and external talent.

  • Talent acquisition strategy

Create job descriptions with required proficiencies.

  • Job descriptions

Module 2: EA Engagement Model

The Purpose

  • Create a thorough engagement model to interact with stakeholders.

Key Benefits Achieved

  • An understanding of each process within the engagement model.
  • Create stakeholder interaction cards to plan your conversations.




Define each engagement process for your organization.

  • EA Operating Model Template

Document stakeholder interactions.

  • EA Stakeholder Engagement Model Template

Module 3: EA Governance

The Purpose

  • Develop EA boards, alongside a charter and policies to effectively govern the function.

Key Benefits Achieved

  • Governance that aids the EA function instead of being a bureaucratic obstacle.
  • Adherence to governace.




Outline the architecture review process.


Position the architecture review board.


Create a committee charter.

  • Architecture Board Charter Template

Make effective governance policy.

  • EA Policy Template

Module 4: Architecture Development Framework

The Purpose

  • Create an operating model that is influenced by universal standards including TOGAF, Zachmans, and DoDAF.

Key Benefits Achieved

  • A thoroughly articulated development framework.
  • Understanding of the views that influence each domain.




Tailor an architecture development framework to your organizational context.

  • EA Operating Model Template
  • Enterprise Architecture Views Taxonomy

Module 5: Operational Plan

The Purpose

  • Create a change management and communication plan or roadmap to execute the operating model.

Key Benefits Achieved

  • Build a plan that takes change management and communication into consideration to achieve the wanted benefits of an EA program.
  • Effectively execute the roadmap.




Create a sponsorship action plan.

  • Sponsorship Action Plan

Outline a communication plan.

  • EA Communication Plan Template

Execute a communication roadmap.

  • EA Roadmap